Catering Sales Manager

Job Description

Job Description

The Catering Sales Manager will work within the Catering Operations of the Food & Beverage department. She/he will assist our Director of Catering Sales and will be in charge during their absence. We are looking for someone professional who shows ownership in the future role. Also, who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Team.

Key Duties/Responsibilities:

• Answer questions about menu items regarding the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintains daily, well-documented sales information, resulting in superior accountancy service and increased revenues.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner.
• Coordinate with other departments regarding client requests regarding the BEO process.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
• Communicates openly and honestly with all others in the organization.
• Always communicate respectfully.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Communication of needs promptly and efficiently.
• participate actively in the department team and all staff meetings.
• Stay informed by reading all communications from the F&B Director and Director of Catering Sales.
• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes the initiative to identify, report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co-workers, serves as a role model and leads by example.
• Always maintain a professional appearance.

Skills/Qualifications:

• At least two years experience in catering operations experience.
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exceptional organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• Must be available to work nights, weekends, and Holidays.
• The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.

Send us your resume and let's get started!

Equal Employment Opportunity (EEO) Statement:

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Americans with Disabilities (ADA) Accommodation Notice:

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Physical Requirements

This position primarily involves sedentary work, including prolonged periods of sitting at a desk and working on a computer. The role may occasionally require standing, walking, bending, or lifting items up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.