MSR AS (ATL) - 07/20

This role responds to inquiries and requests from members and other individuals in a 24/7, high-volume, schedule-driven contact center. You will provide accurate information about financial products and services, complete a variety of account transactions, and use multiple systems while actively engaging with callers to deliver an exceptional member experience. You will also identify additional products and services that may meet member needs and create positive, professional interactions on every call.

Responsibilities

• Respond to inbound phone inquiries and requests from members in a high-volume, structured contact center environment.
• Handle back-to-back calls for the majority of each shift, sometimes for up to four hours before the next scheduled break.
• Provide clear, accurate information about financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
• Perform account-related transactions and functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts in accordance with established procedures.
• Demonstrate strong active listening skills to fully understand member needs and provide appropriate solutions.
• Navigate and adapt to multiple computer systems and tools simultaneously while speaking with members.
• Follow established policies, procedures, and compliance requirements on every interaction.
• Advise members on additional products and services that may fit their needs and present opportunities for positive member engagement.
• Maintain a professional, courteous, and empathetic tone throughout all member interactions.
• Adhere to schedule requirements in a 24/7/365 operation, including taking breaks and meals at the scheduled times.
• Work within a flexible shift window where start and end times may vary within a one-hour range, while maintaining required daily availability.
• Contribute to a member-focused culture by consistently delivering high-quality customer service and supporting team performance goals.

• Proven customer service experience in a professional, structured, or high-volume environment.
• Experience handling inbound and outbound calls in a call center or similar contact center setting.
• Strong data entry skills with the ability to work quickly and accurately while speaking with members.
• Ability to manage high call volumes and back-to-back calls while maintaining quality and professionalism.
• Comfort working in a very structured environment with defined schedules, policies, and procedures.
• Demonstrated ability to follow policy compliance requirements on every interaction.
• Strong verbal communication skills, including active listening and clear, concise explanations.
• Ability to navigate and adapt to multiple computer systems and applications simultaneously.
• Reliable remote work capability within commuting distance of the designated area, as required.

• Background in call center, administrative, secretary/receptionist, banking or mortgage, professional office, or high-volume retail environments.
• Experience in financial services or credit union environments is beneficial.
• Comfort working in a 24/7/365 contact center operation with flexible shift expectations.
• Ability to maintain composure and professionalism during busy periods and challenging calls.
• Strong organizational skills and attention to detail when performing account transactions and documenting interactions.

You will support a mission-driven organization that serves the financial needs of military communities and their families worldwide, with hundreds of branches and a global member base. The contact center operates around the clock to be available whenever members need assistance, and the organization emphasizes work-life balance by encouraging you to choose a shift that aligns with your personal and family responsibilities. You will join a large, established financial institution that offers the stability of a global footprint and the opportunity to make a meaningful impact on members’ financial well-being every day.

Work Environment

This is a remote position, with candidates required to live within a defined distance of the designated area. You will work in a 24/7/365 contact center environment that is highly structured, schedule-driven, and focused on handling high call volumes. Most shifts are flexible, with start and end times that can vary within a one-hour window, and you must maintain 9.5 hours of daily availability to accommodate this flexibility. Breaks and meals are taken at scheduled times, and you may take back-to-back calls for extended periods, sometimes up to four hours before your next break. Work is performed using multiple computer systems and applications simultaneously, with a strong emphasis on policy compliance, accuracy, and consistent, professional service delivery.

Job Type & Location

This is a Contract to Hire position based out of Sandy Springs, GA.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Sandy Springs,GA.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.