Pro Consul

Position description

The British Government’s Consulate in Atlanta is offering an exciting opportunity to join the Consular Services as Pro Consul. This is a meaningful role which supports and further develops the special relationship between the UK and the US - contributing to work shaping international diplomacy to make a real difference globally.

We are committed to fostering a healthy work-life balance and supporting employee wellbeing through a structured hybrid working model that includes opportunities for remote work and flexible hours, where operational needs allow.

In this role, you will be part of a dynamic international environment spanning the British Government’s extensive network across the United States and the United Kingdom, which includes the Embassy in Washington, the UK Mission to the United Nations, multiple Consulates, and other Government Offices—comprising over 900 staff and supporting the work of approximately 30 UK government departments and agencies.

As Pro Consul in the Atlanta Consular Section, you will contribute to strengthening UK-US collaboration in supporting British Nationals. Positioned within the Consular Section reporting to the Vice Consul, you will work closely with internal stakeholders such as Americas Consular teams, senior leadership and external partners including local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.

We’re looking for a candidate with excellent communication skills, both written and oral, including the ability to communicate at all levels.

You’ll bring a strong ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive professional manner.

Pro Consul is responsible for providing consular assistance to British nationals in Alabama, Georgia, Mississippi, North Carolina, South Carolina and Tennessee. Based in Atlanta, but with occasional travel across the region, the successful applicant will play a key role in front-line service delivery, stakeholder management, and outreach initiatives, as well as making an effective contribution to the wider regional team.

• Providing consular assistance in accordance with current guidelines, including visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or welfare issues, and providing advice and assistance following a rape or sexual assault.
• Printing emergency travel documents and processing requests for notarial services.
• Keeping the Vice-Consul informed of developments in cases;
• Maintaining case files on the corporate database and managing them to a satisfactory conclusion;
• Liaising with US authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments in order to achieve strategic goals.
• Maintaining close links with local authorities including, but not limited to, law enforcement, correctional facilities, medical examiners, hospitals, morgues and mental health facilities.
• Representing the British government at consular related events in the Atlanta Consular area, including some public speaking duties.
• Any other duties as assigned.

You will sometimes be expected to deal with people going through very difficult/stressful, even traumatic, experiences. We recognise this may affect our staff and we provide wellbeing support to help manage their own experience of these challenging situations.

Qualifications

Essential qualifications, skills and experience

• The successful candidate must have relevant work experience (to include working with the public).
• Proficiency in the Microsoft Office suite is required.
• Excellent communication skills, both written and oral, including the ability to communicate at all levels.
• Ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive manner.
• Be able to prioritise, effectively manage, and execute multiple tasks.
• A valid driving licence and willingness to use your personal car for official duties (with expenses reimbursed).
• The successful candidate must also be available to attend a 3 day course in the UK within the first 6 months of employment.

Desirable Qualifications, Skills And Experience

• Previous customer service experience
• Experience of managing complex welfare situations
• Understanding of US law enforcement, immigration, incident/crisis structures
• A good knowledge of multi-cultural Britain, its language, and geography
• A relevant Bachelor's Degree

Required behaviours

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Working Together

Application instructions

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