Service Desk Manager
Job Title: Service Desk Manager
Location: Atlanta, GA (Hybrid 3 days onsite per week)
Employment Type: Full-Time
Job Description-:
- JD reads like a Service Desk Managers role.
- Must have FinTech exp.
Required Qualifications
- 2 3 years of direct people management experience in service operations or help desk environments.
- Proven ability to lead and manage a team of software support specialists.
- Experience developing and implementing support strategies, policies, and procedures .
- Strong technical knowledge of software applications, databases, and troubleshooting methodologies .
- Experience with support ticketing systems (e.g., Jira, Microsoft CRM).
- Excellent leadership, team management, interpersonal, and communication skills .
- Strong problem-solving abilities and customer service orientation.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualifications
- Minimum 3 years in software/technical support and at least 5 years in a managerial capacity.
- Prior experience in SaaS or cloud-based software support .
- Certifications in customer support management or IT service management .
- Knowledge of programming languages, APIs, and software development principles .
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