Associate Director of Pastoral Care

PURPOSE
The Associate Director of Pastoral Care at Victory Norcross provides leadership and supports oversight for the campus’s care ministries, ensuring congregants receive spiritual and practical support during times of need. This role coordinates volunteer teams, supports financial assistance processes, hospital visits, and funerals with excellence and empathy. This role also provides ministry coordination and administrative support as needed to ensure compliance and consistency of Pastoral Care internal databases & processes. As a key campus leader, the Associate Director fosters a culture of prayer, care, and connection while aligning ministry efforts with Victory’s overall mission

RESPONSIBILITIES (INCLUDED BUT NOT LIMITED TO)
Ministry Oversight & Leadership

• Lead and support volunteer Prayer Team and Care Ministers , including recruitment, onboarding, training, and ongoing development
• Serve as a pastoral presence during weekend services, funerals, hospital visits, and other care-related events

Administrative & Coordination Duties

• Review and process financial assistance requests for Norcross members.
• Maintain and update volunteer rosters, scheduling systems, and resource documents for both Prayer and Care Ministries
• Coordinate logistics for funerals and memorial services, including supplies, volunteer assignments, and family support

Communication & Collaboration

• Facilitate communication between Norcross campus and Central Pastoral Care teams to ensure consistency in policies, procedures, and ministry execution.

• Serve as liaison for hospital visitation and prayer room coordination, including setup, supplies, and volunteer scheduling.
• Collaborate with other campus staff pastors and ministry leaders to support cross-functional initiatives and ensure a standard care for congregants.

Volunteer Development & Engagement

• Organize and lead regular volunteer meetings, prayer sessions, and training events to foster community and spiritual growth
• Track onboarding progress for new volunteers and ensure completion of necessary steps and documentation

System & Resource Management
Manage reservation of ministry spaces, maintain supplies for visitation and prayer teams, and ensure readiness for weekend services

COMPENTIENCIES
Compassionate, Delegation, Interpersonal Skills, Approachable, Communicator, Detail Oriented, Problem Solving, Organized, Leadership, Relator, Conflict Management, Empathy, Soul Care Training, High level of confidentiality, Sociable, Loves people

• Effective and efficient Communication
• Proficient with Microsoft Tools and computer programs
• Fully committed member of Victory
• Quick learner
• Committed worker – does what it takes to get the job done.
• Able to handle multiple things at once and switch back and forth and still stay on track.

SKILLS/EXPEREINCE

• Administrative Experience and above.
• Knowledge of MAC and Microsoft Office environments
• Able to learn ROCK and Planning Center
• An acceptance of, and commitment to Jesus Christ as Savior and Lord.
• An understanding of the mission and purpose of Victory Church.
• Acceptance and agreement of Victory Church’s CHECK values and staff commitments

By submitting your application you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.

I understand and agree that any misrepresentations by me in this application will be grounds for immediate termination if I have been employed. I give Victory Church the right to investigate all references and to secure additional information about me, if job related. I hereby release from liability Victory Church and its representatives for seeking such information and all other persons, corporations, or organizations from furnishing such information. I understand that a criminal background and or credit check will be conducted on me as part of the application process and I consent to any such check. I also understand that I may be required to have a physical examination, including drug screen.

Should employment result from this, I understand that I will be required to provide documentation to establish identity and employment eligibility. I understand that just as I am free to resign at any time. Victory Church reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of Victory Church has the authority to make any assurances to the contrary. Furthermore, I agree to abide by the ministry guidelines and requirements of Victory Church and to refrain from any unscriptural conduct in the performance of my services on behalf of the church. I hereby attest that I am of good moral character.