Care Command Specialist

Care Command Specialist-

GENERAL REQUIREMENTS • Adheres to the hospital and departmental attendance and punctuality guidelines • Performs all job responsibilities in alignment with the core values, mission and vision of the organization • Performs other duties as required and completes all job functions as per departmental policies and procedures • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs) • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. • Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills

GENERAL SKILLS • Organizational Skills, Communication Skills, Interpersonal Skills, Customer Relations, Mathematical, Analytical, Grammar / Spelling ,Read / Comprehend Written Instructions, Follow Verbal Instructions, Basic Computer Skills, Microsoft Office Suite, General Clerical Skills, Spanish or 2nd Language Preferred.

WORKING CONDITION

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. • May be exposed to high noise levels and bright lights. • May be exposed to limited hazardous substances or body fluids, or infectious organisms. • May be required to change from one task to another of different nature without loss of efficiency or composure. • Periods of high stress and fluctuating workloads may occur. • May be scheduled as needed including overtime

EDUCATION REQUIREMENTS • High School Diploma or GED (Required) • 2 year / Associate Degree in in a related field (Preferred

EXPERIENCE REQUIREMENTS • 1 - 2 years Health related field (hospital or Physician's office), Call Center, Customer Service, High Volume Retail Business (Preferred

PHYSICAL REQUIREMENTS • Have near normal hearing; Hear alarms/telephone/tape recorder/normal speaking voice • Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors • Have good manual dexterity • Have good eye-hand-foot coordination • Ability to perform repetitive tasks/motion

PHYSICAL DEMANDS • Occasionally within shift (1-33%) :(Standing, Walking, Bending/Stooping, Pushing/Pulling, Reaching above shoulder) • Continuously within shift (67-100%) :(Sitting