Lead Program Management Specialist
- Contract performance related activities, tied to customer(s) or program(s). Perform as interface between the customer and the internal business team, managing the transfer of information and requests. Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues and complying with agreed Terms & Conditions of the contract. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to the contract. May also support proposal and negotiations.
- Contributes towards strategy and policy development and ensure delivery within area of responsibility.
- Responsible for the profitability and customer satisfaction for assigned contracts.
- Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams.
- Function as liaison between internal organizations and customers for assigned contracts.
- Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that diļ¬erentiate them in the market
- Uses judgment to make decisions or solve moderately complex tasks or problems within projects, product lines, markets, sales processes, campaigns or customers. Takes new perspective on existing solutions.
- Impacts strategic approaches, projects and programs in the functional area and business organization and espouses FLIGHT DECK principles
- May lead small projects with moderate risks and resource requirements.
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 7 years of Program/Project Management experience).
- Minimum of 3 years of Program/Project Management experience.
- This position requires U.S. citizenship status.
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze data sets and resolve complex problems
- Demonstrated ability to build customer relationships
- Ability to document, plan, market, and execute programs
- Established project management skills
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