Interior Design Office Manager

Job Description

Job Description

Business Operations Manager

• Part Time; Hybrid (primarily remote)

  • Part time 10-40 hours/week (dependent on seasonality)

  • During off-peak seasons, it's possible to work zero hours.

  • Business Hours ar 10:00 AM-6:00 PM. Work is expected to be conducted only within business hours.

• Pay: $15-$20 / hour; dependent on experience

• Location: Must be located in Atlanta and have reliable transportation

• Job start: August 2024

With increased success and business growth, Theresa Butler Interiors is in search of a part time Business Operations Manager to work hand-in-hand with Theresa on general business administration, client communications/relations, project management, and vendor partnership relations. This role does not require interior design experience, but candidates must demonstrate a strong interest in or willingness to learn basic design knowledge in order to optimally engage in project management and client relations.

Role Responsibilities:

Client Relations:

• Review client intake pipeline regularly and respond to new project inquiries in a timely manner

• Follow up with prospective clients to encourage bookings

• Coordinate meeting times between TBI & clients

• Follow project timelines and procedures to ensure timely invoicing and payment collection

• Facilitate general client communication updates throughout projects

• Manage project off-boarding and wrap up including coordinating end of project thank you gift

• Business Administration Work:

  • Management of TBI CRM & project management tools such as Honeybook and Clockify

  • Ensure that Standard Operating Procedures (SOPs) are followed by TBI employees.

  • Creation and maintenance of client-facing materials such as project questionnaires, TBI references sheet, FAQs, design agreements, email templates, and more

  • Upkeep the business’ most recent work across digital touchpoints (e.g. updating photos on the website, refreshing the digital portfolio, adding/removing assets across social channels, etc.)

• Aid Principal Designer with:

  • Project management timelines and time tracking

  • In-person client meeting notes and measurements

  • On site project management including deliveries, unboxing merchandise, design installation, photoshoot styling, staging, & set up, etc.

• Vendor & Partner relations:

  • Work closely with agency and freelance partners to aid with progress of advertising/PR efforts

  • Work with Principal Designer to set up vendor accounts and source samples for projects

  • Liaise with suppliers, contractors, and other vendors to procure samples, materials, coordinate deliveries, and resolve any supply chain issues

Role Requirements:

• Strong communication & writing skills - Must have experience with customer relations and/or client communication

  • Candidate must also demonstrate strong communication skills with internal stakeholders such as fellow employees and principal designer

• Customer Service Orientation - Dedication to meeting client needs and delivering exceptional service to ensure client satisfaction and repeat business

• Attention to detail - Meticulousness in reviewing design plans, contracts, and project specifications to ensure accuracy and quality control

• Adaptability and Flexibility - Ability to adapt to changing priorities, project requirements, and client preferences in a fast-paced environment

• Candidate must demonstrate the ability to problem solve, think critically, and take initiative to effectively prioritize and complete tasks in a timely manner

• Must be proficient in or demonstrate ability to learn Google Business Suite products (gmail, Google drive/docs/sheets/photos, Google Business Profile, Google Admin Console)

• Must be proficient in or demonstrate ability to learn additional storage software such as BOX, Dropbox, etc.

• Knowledge of the following a plus, but not required:

  • Honeybook

  • Clockify

  • Basic WIX experience

  • General knowledge of Meta Business Suite

  • Copywriting and content creation experience

  • AutoCAD

  • SketchUp

  • Adobe creative suite