Social Media Content Specialist I

: We're Rent., the leading technology company in the property rental industry. We deliver integrated solutions that bring together the right renter, with the right property, at the right time. Rent's robust, proprietary AI platform powers a full suite of best-in-class digital marketing solutions across our flagship listing sites Rent.com, ApartmentGuide.com, and Rentals.com, as well as search, social, email marketing, reputation management, a virtual leasing office, and more. We simplify the rental journey through an engaging user experience and data-driven innovations. At Rent., our mission is to simplify the experience of connecting people & properties. Period. The Social Media Content Specialist focuses on writing creative social media posts and unique online review responses on behalf of our clients. The Content Specialist works closely with clients to process their social media requests and craft relevant responses to appropriately represent clients' public-facing online presence. Combining a public relations mindset, industry best practices for style and content, and a passion for creative writing, the Content Specialist optimizes the clients' reputation on social sites and online review sites. An ability to build strong consultative relationships with customers is essential to the success of this position. What You'll Do:

• Craft targeted responses to online reviews posted on clients' social media sites.
• Construct creative posts about apartment community activities and announcements along with local area content.
• Communicate with clients via phone, email and via social media to gather information, formulate content and execute online review responses, as well as provide expert-level consultation of tactics, strategies and other services.
• Respond to and resolve client tickets and inquiries in a timely, efficient and effective manner. Proactively monitor and complete tasks with a high-level of accountability.
• Meet and maintain assigned targets and metrics for work quality and quantity, accountable both at the individual and team level.
• Attend applicable workshops and training events as requested.
• Complete projects and promotions as directed.
• Other duties as assigned.

Qualifications

• High-level of proficiency with common social media platforms (e.g., Facebook, Instagram, Twitter, etc.), with a demonstrated ability to navigate the various features, functions and nuances of each.
• Knowledge of other commonly used social media engagement and management platforms a plus.
• Strong customer relationship skills, where an empathetic and consultative approach is native, and responsiveness is second nature.
• Keen attention to detail, dedicated work ethic and organizational skills.
• Excellent verbal and written communication skills, possessing writing skills that balance creativity, style and adherence to best practices for grammar, punctuation and accuracy. Sharp wit and an appropriate sense of humor preferred.
• Constructive, creative and solutions-focused approach to conflict and problem-resolution.
• High degree of professionalism, accountability and ethics.
• Ability to communicate effectively in a dynamic and open workspace, cultivating positive working relationships with clients, vendors and team members within and across job functions.
• Team-centric mindset, supporting individual team members and contributing to initiatives in order to reach a common goal. Thought leadership a definite plus!
• Flexible, adaptive and change-friendly - ideally, with the desire to be hands-on as part of the positive evolution of a growing business unity.
• Bachelor's degree or equivalent work experience.
• Minimum of 2 years of directly related professional experience in a similar role required.

Rent. Perks & Benefits Renting comes with perks. So does working at Rent. Whether it's enjoying time off to recharge, accessing healthcare, or building financial well-being, employees enjoy a comprehensive set of benefits based on their role and location. Why Choose Rent.? We're a place where you can make an important difference, from day one. You'll have the opportunity to grow and build, both professionally and in the communities we serve. You'll work with smart, diverse, and unpretentious people, as we help renters find and enjoy their ideal home. As a Redfin company, we consider ourselves a very well-funded start-up that also has more than 40 years in the industry and strong financial performance. Interested? Apply and upload your resume! A Recruiter will check it out as soon as possible. All applications for positions with Rent. are subject to our Careers Privacy Policy . Rent. is an equal opportunity employer committed to hiring a diverse workforce. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law.