Admin Assistant Position

Job Description

Job Description

About our Company:

Pool Tech is a pool service provider that specializes in routine pool maintenance, complete system repair, and pool equipment renovations. Pool Tech has been servicing the Southeast for over 20 years. We pride ourselves on providing our customers with the absolute best customer service in the industry.

Pool Tech is currently in a season of exponential growth, and we are looking for passionate and hungry individuals that want to grow within the company. The candidate will start out in our Customer Support Department where you will learn the ins and outs of the pool industry, gaining knowledge that will propel your growth within the company, and help improve our customer experience.

Previous experience in customer service is highly encouraged. However, if you do not have experience in customer service, we have the best training process and training supervisor that prepares you for day-to-day operations and professional success. We offer in-field and in-office training that helps to strengthen your knowledge and prepare you for customer inquiries within the company.

Job Overview:

Pool Tech is seeking a dependable and customer-focused Admin Assistant to join our team. In this role, you will serve as one of the primary points of contact for our customers by assisting with scheduling, preparing service quotes, coordinating appointments, and providing exceptional customer service. The ideal candidate is organized, detail-oriented, and able to manage multiple responsibilities in a fast-paced office environment while maintaining a positive and professional attitude.

Job Duties

· Answer incoming phone calls and emails from customers in a professional and courteous manner.

· Assist customers with scheduling questions and service requests.

· Schedule service appointments for maintenance, repairs, diagnostics, equipment installations, pool openings/closings, filter cleanings, leaf net services, and chemical treatments.

· Prepare and send customer quotes for pool services and equipment-related work.

· Send appointment confirmation emails prior to scheduled service.

· Update and maintain customer accounts and work orders with accurate notes and information.

· Communicate with technicians and office staff to ensure efficient scheduling and customer satisfaction.

· Route customer concerns, complaints, and requests to the appropriate department for resolution.

· Respond to customer inquiries regarding services, scheduling, maintenance, and billing.

· Monitor email inboxes and respond in a timely manner.

· Maintain accurate records of customer communications and scheduling activities.

· Provide administrative support to management and other departments as needed.

· Deliver exceptional customer service while maintaining professionalism and attention to detail.

· Perform other administrative duties as assigned.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with basic computer proficiency.
• Ability to work independently and as part of a team.
• Competent and confident in managing multiple responsibilities with minimal supervision.
• Willingness to undergo a background check and drug screenings according to local law/regulations.
• Able to pass pre-employment drug screening.
• High School Diploma (GED)
• US Work Authorization

Preferred Qualifications

• Previous experience in customer service, scheduling, dispatch, or office administration.
• Pool industry experience is a plus but not required.

Benefits:

• Paid holidays.
• Paid time off.
• Yearly wage increase for good performance.
• 401k offered.
• Health, Dental and Vision Insurance.
• Annual company trips/outings.

Ability to commute/relocate:

• Canton, GA 30115: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires passing a pre-employment drug screening. Are you willing and able to comply with this requirement?

Shift availability:

• Day Shift Only