Automotive Receptionist

Job Description

Job Description

Full Job Description We are an Independent Dealership with locations in Marietta and Kennesaw. Our successful dealership is looking for an Experienced Automotive Receptionist to join our team. A premier luxury brand in the Atlanta area is seeking an experienced Automotive Receptionist who receives and screens incoming calls, assesses the nature of inquiries, and directs callers to appropriate destinations. Responsibilities include responding to basic inquiries, managing call routing, recording messages, and providing essential information to all callers. We have new direction and support that's looking to the future. It's time to turn your job into a career and achieve what's yours! The ideal candidate will be a dynamic leader with a proven track record of delivering exceptional customer service skills.

For this role, you'll need:

• High School Diploma or higher

• A professional appearance

• A clean driving record & valid driver's license

• Must be authorized to work in the USA

• Must be able to pass pre-employment testing to include background checks.

In this role, you'll:

• When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests)

• Treats all co-workers, customers, and vendors professionally and with respect.

• Demonstrates consistent adherence to company policies and procedures.

• Consistently maintains a clean and organized workspace.

• Consistently maintains a professional appearance and strictly adheres to the established dealership dress code.

• Greets walk-in customers and determines the nature of their visit and maintains guest log.

• Answers incoming phone calls. Directs the caller to the appropriate department or individual or takes a thorough message.

• Maintains caller log, edits CRM with caller info.

• Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process

• Monitors and keeps sufficient check and paper/office supplies in the office

• Organizes and maintains a mailing system.

• Communicates messages to the appropriate parties in a timely manner.

• Assists with clerical duties as requested.

• Assist CR Manager in resolving complaints and all correspondence with customers.

• Assists with CSI reports.

• Enters CSI information into computer

• Processes CSI information according to CSI Relations Manager.

• Reports on time to work and follows the schedule provided for you. Call the supervisor if he/she cannot be to work on time.

Our organization is a family-owned and operated enterprise, demonstrating a comprehensive understanding of the requirements for business growth from inception. In contrast to other employers, our focus is not primarily on past accomplishments, but rather on an individual's potential for future achievements.

Benefits

• Insurance: medical, vision, dental

• Life Insurance

• 401(k)

• PTO and holidays

• Employee discounts on vehicle purchases, parts and service repairs

• Opportunities to join our community service initiatives

• Internal career advancement opportunities

Job Type: Full-time

Pay: $15. Compensation is commensurate with experience.