Production Customer Service - CSRII

Work Schedule

Environmental Conditions

As a member of the Thermo Fisher Scientific Team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact! We will support you in achieving your career goals every step of the way.

How will you make an impact?

What will you do?

The Production Customer Service Representative’s role is to provide outstanding service to Production customers and internal clients to achieve business goals and objectives which include timely delivery and accurate shipments with required quality documentation. Communication occurs via phone and email.

Key Responsibilities:

• Engage multiple internal departments such as Third-Party Purchasing, Operations, Logistics, and Production Products and Services to ensure timely and accurate shipment of products and issue resolution.
• Adhere to schedule and maintain reliable and punctual attendance, meet or exceed efficiency and quality standards defined in annual goals, and complete all other duties as assigned.
• Stay informed of and follow new processes, system changes, procedural updates, and initiatives within the company. Use PPI Process improvement tools to identify, own and implement customer service related process improvements.
• Support the Production Operations team in the execution of orders to meet production customer requirements (Delivery, Deduct & Hold, Quality Documentation, etc.)

How will you get there?

Knowledge, skills, and experience

• Confirmed experience in a Fisher Scientific call center, VAS team experience & Deduct & Hold experience preferred
• Possess excellent problem solving skills to take the appropriate course of action and provide a solution to the customers.
• Possess an exceptional attention to detail and be able to identify gaps in procedures. Collaborate with the management team to improve existing processes.
• High school diploma or equivalent required