Supportive Services Outreach Lead Case Manager

Job Description

Job Description

POSITION OVERVIEW

Under the supervision of the Director of Supportive Services, the Lead Supportive Services Case Manager, along with the rest of the Outreach Team and the ADID Ambassadors, work in collaboration to build relationships with individuals and families experiencing homelessness and connect them to supportive services. The Lead Supportive Services Case Manager must have previous supervisory experience and is responsible for daily oversight of the case management team and coordinating daily activities. They must identify highly vulnerable unsheltered individuals through direct street outreach activities within ADID’s boundaries. They will administer assessment tools, facilitate placement into interim housing and connect them to supportive services.

ABOUT DOWNTOWN ATLANTA, INC.

As the unified voice of Central Atlanta Progress and the Atlanta Downtown Improvement District, Downtown Atlanta, Inc. brings people together to strengthen economic vitality, activate, and shape what’s next for the city’s original neighborhood. Working alongside partners, we don’t just maintain Downtown - we invest in it, care for it, and move it forward. For more than 85 years, we’ve served as Downtown’s stewards and champions, inviting everyone to join us in creating a vibrant, welcoming, and dynamic Downtown. Downtown Atlanta, Inc. is comprised of two organizations:

Central Atlanta Progress, Inc. (CAP) is a private, not-for-profit 501(c)(4) corporation governed by a Board of Directors of Atlanta’s business leaders who are dues-paying members of the corporation, CAP is a community development organization that provides leadership, programs, and services to preserve and strengthen the economic vitality and quality of life of Downtown Atlanta.

The Atlanta Downtown Improvement District Inc. (ADID) is a not-for-profit 501(c)(3) corporation funded through a Community Improvement District within which commercial property owners pay special assessments and is governed by a Board of Directors of nine private-and public-sector leaders. ADID strives to create a clean, safe, hospitable, and vibrant environment for Downtown Atlanta.

To learn more about Downtown Atlanta, Inc. visit

KEY RESPONSIBILITIES

ADID is seeking qualified and motivated candidates to perform the following duties and responsibilities as a Lead Supportive Services Case Manager:

• Work collaboratively with the Director of Supportive Services to identify individuals and families that meet eligibility requirements for interim housing, transitional Housing, and Permanent Supportive Housing.

• Send referrals to partner agencies on behalf of the Director of Supportive Services as needed.

• Manage case load of approximately ten to fifteen individuals.

• Provide daily oversight to the Supportive Services Case Manager team to include, but not limited to, guidance related to service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating daily activities.

• Complete client assessments to determine services needed and interim housing placement.

• Assist individuals and families experiencing homelessness with accessing resources and making referrals; continue to engage with unsheltered homeless neighbors until shelter or permanent housing is obtained.

• Provide advocacy for individuals experiencing homelessness when they encounter barriers.

• Maintain computerized client records and other reports as directed, including entering client information into digital web-based databases including Eponic (ADID software) and the Homeless Management Information System known as Client Track.

• Attend regularly scheduled agency-wide meetings, community meetings and other meetings as assigned.

• Develop relationships with Downtown businesses through frequent outreach visits to foster trust building.

• Coordinate the maintenance of outreach vehicle(s) including usage, gas, upkeep, and repairs.

• Other duties as assigned.

ESSENTIAL QUALIFICATIONS

• A bachelor's degree in social work, Human Services, Sociology, or related field.

• 2-3 years of supervisory experience with team and/or program management.

• 2-3 years of experience working as a case manager.

• 2-3 years of experience working in a shelter, engaging in street outreach to unsheltered, and/or lived experience.

• Proficiency with Client Track and/or HMIS is required.

• Microsoft Office and Teams experience required.

• Must exhibit elevated level of accountability and good decision-making skills including the ability to analyze information, evaluate results and recommend/implement the best solutions to solve difficult problems or challenges.

• Excellent verbal and written communication skills in English, along with strong attention to detail and accuracy.

• Ability to multitask, prioritize tasks effectively, and meet deadlines consistently.

• Energized, proactive problem solver with a self-motivated and solution-focused mindset.

• Comfort in handling confidential situations with tact and professionalism.

• Progressive and stable work history.

• Passion for contributing to the vibrancy and growth of Downtown Atlanta.

• Successful completion of a criminal background check and substance use testing.

• Possess a valid Driver’s License.

PREFERED QUALIFICATIONS

• Master’s degree in social work, human services, sociology, or related field.

• 3 or more years of supervisory experience with team and/or program management.

• 3 or more years of experience as a case manager.

• 3 or more years of experience working in a shelter, engaging in street outreach to unsheltered, and/or lived experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This job requires the employee to fulfill certain physical tasks to perform their essential job functions successfully. If needed, ADID will provide reasonable accommodation for individuals with disabilities. The employee will need to:

• Work both indoors and outdoors during periods of extreme temperatures.

• Work at least 75% outdoors canvassing and directly engaging individuals experiencing homelessness.

• Regularly communicate through talking and hearing.

• Frequently standing, walking, sitting, and reaching with their hands and arms.

• Lift and move objects weighing up to 25 pounds occasionally.

• Have good close and distance vision, along with the ability to adjust focus.

• Work in an environment with low to moderate noise levels.

POSITION CLASSIFICATION (this is not a remote position)

This is a full-time, 40 hours per week, on-site in-person, exempt position.

ADID offers competitive compensation, along with a comprehensive benefits package, including personal time off (PTO), health and dental insurance, short-term disability coverage, a mass transit benefit, and a 401(k) savings program. Eligible employees may also receive discretionary performance-based bonus pay.

ADID is an equal opportunity employer and will consider all qualified applicants for employment without regard to age, disability, religion, creed, political affiliation, race, color, sex, marital status, sexual orientation, or national origin.

A valid Driver's License is required is required for this position. Successful completion of a criminal background check and testing for use of illegal controlled substances is required.