Engineering Manager (Remote)

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet by providing an end‑to‑end returns solution that is delightful for customers, cost‑saving for retailers, and environmentally friendly.

About Happy Returns

We are a UPS company, beloved by shoppers with a 93 NPS, experiencing rapid growth, and looking for top talent to help expand our business.

Your Day to Day

• Constantly improve team productivity, refine agile processes, and create methods to increase efficiency.
• Oversee the day‑to‑day operations of an engineering team (6‑8 direct reports).
• Lead the effort of recruiting new outstanding engineers.
• Train new software engineers on our best practices, standards, culture, and policies.
• Perform personnel management tasks, including performance reviews, mentoring, and planning each direct report’s career growth.
• Actively participate in system architecture discussions and technical design reviews to ensure scalability, reliability, and security.
• Enforce clean code and excellent coding practices by conducting thoughtful code reviews.
• Participate in bi‑weekly engineering lunch & learns to promote continuous growth and knowledge sharing.
• Collaborate closely with Product Managers to meet and exceed customer needs in the simplest possible ways.
• Help build and maintain a world‑class technology system to achieve our mission of making returns beautiful for shoppers, retailers, and the planet.

What You Need to Bring

• Outstanding written and verbal communication skills.
• Senior engineer experience for at least two years.
• Leadership experience as a technical lead or team lead for at least one year.
• Over six years of experience developing and testing web applications.
• Demonstrated ability to collaborate with stakeholders to exceed business needs.
• Ability to coach engineers in shipping high‑quality, maintainable, well‑tested code in a high‑velocity environment.
• Strong interest in a highly collaborative environment working daily with Developers, Product Managers, DevOps Engineers, and QA Engineers.

Bonus Points If You Have

• Expertise in multiple server‑side languages such as Go or Python.
• Proficiency in one or more modern JavaScript frameworks such as React.
• Familiarity with database technologies such as PostgreSQL, MySQL, and MongoDB.
• Experience with Docker, Kubernetes, and AWS.
• Strong interest in e‑commerce, logistics, and/or sustainability.

Work Location

This is a remote role open to candidates in the United States of America.

Visa Sponsorship

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. We are unable to offer sponsorship at this time.

EEO Statement

Happy Returns is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law. We are committed to fostering an inclusive environment where all people are treated fairly and respected for their individuality.