Senior Desktop Support Engineer

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.

We Are Built for the Pace of Possibility.

Our MSP team specializes in providing IT services, IT support on-premise or remote, COLO support, IT consulting, and cloud hosting solutions. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.

Purpose of the Job:

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.

Responsibilities:

• Provide day-to-day support of desktop, laptops, printers, networks, and servers.
• Support the client’s IT infrastructure both remotely and on-site.
• Work with vendors to resolve technical problems with desktop computing equipment and software.
• Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service.
• Troubleshoot and resolve network and system issues, on-premise or remote.
• Positively and professionally represent the face of the company within the client environment.
• Other duties as required.

Qualifications (Knowledge, Skills, and Abilities):

• 5+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices.
• 3+ years’ experience programming and troubleshooting firewalls and switches, including Meraki and Ubiquiti.
• Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption.
• Experience managing and administering telecommunications systems is required.
• Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.
• Experience supporting enterprise-level, server-based applications in a service desk or call center capacity is required.
• Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS, is required.
• Familiarity with macOS and related Apple devices.
• Self-motivated and able to work with limited supervision.
• Strong verbal and written communication skills.
• Positive attitude with strong customer service skills.
• Ability to work on-site at a client location five days per week.
• Desire to learn and support the latest technologies.

Experience:

• 5+ years’ experience working in information technology is required.
• A.A. degree or equivalent experience in information systems or a related field preferred.
• Microsoft certification(s) a definite plus.

Job Type: Full-time

Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.

Physical Demands
This position requires daily use of fingers, talking, sitting, listening, and vision. Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones. On a frequent basis, employee must be able to lift up to 40 pounds.

Working Conditions & Environment
The employee must be able to work on-site and attend client meetings and conferences, which may occur outside of standard work hours. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.

ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.