Sr Specialist - Management & Operations Expertise Hub

Are you ready to make an impact in the world? Join Habitat for Humanity’s Management and Operations U.S. Expertise Hub as we multiply Habitat’s impact in the United States.

Habitat for Humanity International’s U.S. Expertise Hubs are teams of subject matter experts and collaborative thought partners that – in partnership with local affiliate staff and leaders from across the country – create, connect and curate resources, trainings, and promising practices along dedicated practice areas in support of capability building within the U.S. affiliated network. The Management and Operations Expertise Hub drives the aggregation and exchange of practice-based knowledge and application among affiliates and other subject matter experts in nonprofit management and operations, including topics such as governance and board management, finance, human resources, information technology, administration, compliance and risk management, and other day-to-day operational topics.

The Sr. Specialist will manage and support the development, delivery/facilitation, evaluation and socialization of new and refreshed resource/training content, services, and support within the Management and Operations Expertise Hub to maximize the management and operations of U.S. Habitat affiliates. The role supports the thoughtful and intentional curation of existing content/expertise from both the Habitat community and external partnerships to advance promising practices. The role must collaborate closely with HFHI affiliate-facing learning professionals to ensure that hub content is packaged and delivered in the most accessible and useful way to be relevant and accessible to Habitat’s diverse network, and is responsible for that delivery and facilitation.

Essential Duties

***Product and Services Development, Delivery, and Evaluation (60%):

- Lead and/or contribute to the review, refresh, development, design, testing, delivery, and evaluation of quality, relevant, and timely content, products, and services (e.g., templates, toolkits, websites, webinars, peer learning and connection experiences, trainings, and other innovative learning approaches) aligned with hub topic areas for affiliate capability/capacity building and organizational/departmental standards and processes

- Collaborate across applicable HFHI departments, including affiliate learning consultants, external subject matter experts, and the affiliated network to ensure that resource content and support aligns with best practices, mission, values, and guiding principles.

- Design, coordinate, and facilitate Communities of Practice, Peer Connection Chats, and other training experiences for the affiliate network, applying strong project management practices, collaboration, and continuous improvement.

- Stay informed on nonprofit management and operations trends, risks, and opportunities (e.g. topics such as governance and board management, finance, human resources, information technology, administration, compliance and risk management, and other day-to-day operational topics) to ensure content, resources, and services are relevant, timely, and impactful for the US affiliate network.

- Support other key initiatives, as directed, through project management, stakeholder engagement, subject matter expertise, and effective use of data and content curation tools.

***Network Outreach, Engagement, Relationship Building, and General/SME Support (40%)

- Provide high-quality service and support to the affiliate network, answering inquiries, identifying needs, and creating opportunities for peer-to-peer learning and community building.

- Collaborate on marketing, communications, knowledge management, and outreach efforts to elevate the hub as a go-to resource for affiliate leaders, including leveraging and supporting MyHabitat, Viva Engage communities, regional and Affiliate Support Organization events and offerings, Affiliate Support Center inquiries, practitioner cohorts, and other opportunities for building awareness, usage, and satisfaction through subject matter expertise

- Foster engagement (in Viva Engage communities and other innovative approaches) by identifying common needs, sparking conversations with and among affiliates, aggregating promising practices from the field, and integrating insights into content and services.

• Successful completion of annual goals connected to Expertise Hubs and Division Objectives
• Annual network engagement/customer service metrics successfully met
• Annual quality and satisfaction metrics successfully met
• Measurement of additional expectations based on Annual Job plan
• Active demonstration of living out HFHI’s core values and being an active, cooperative team member

Cross Functional Capabilities
- Employees in multiple divisions with different skillsets work together to achieve Habitat for Humanity International’s mission and common strategic goals.
- Key aspects of cross-functional responsibilities in a global non-profit include: Strategic planning, program design and implementation, communication and branding, monitoring and evaluation, and compliance and risk management.


Minimum Requirements


Education
• Bachelor’s degree or equivalent combination of education and work experience


Years of Related Experience
• 3-5 years industry experience (various aspects of nonprofit management or operations)

Knowledge, Skills and Abilities
• Strong understanding of business management and operations, including board governance, financial management, and risk prevention, particularly within non-profit organizations - Proficient
• Ability to thrive in a fast-paced, collaborative, and results-driven environment. - Proficient
• Proven project management skills, including prioritization, time management, and delivering impact amidst competing demands. - Proficient
• Experience coordinating and facilitating training sessions, webinars, and group/team meetings. - Proficient
• Ability to develop, organize, and deliver content, tools, and resources to support programmatic and/or operational application, implementation, improvement and socialization. - Proficient
• Outstanding interpersonal skills, including emotional intelligence, relationship building, and the ability to influence and motivate others without authority Proficient
• Ability to navigate ambiguity by defining success, establishing systems, and driving clarity in complex situations. - Proficient
• Strong analytical skills with the ability to quickly gather, synthesize, and summarize information for diverse audiences. - Proficient
• Exceptional written and verbal communication skills, with the ability to tailor communication for different stakeholders and audiences. - Proficient
• Demonstrated commitment to excellent customer service and stakeholder engagement. - Proficient
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfort using digital platforms (e.g., Smartsheet, SharePoint, Salesforce, other CRMs, online meeting tools). - Proficient

Work Setting
• Remote/home office (may work in-person or hybrid if desired and near an HFHI office and space is available)

Travel Expectations
Domestic: 20%

Preferred Requirements
• Experience with Habitat for Humanity, other federated nonprofit organizations, or membership organizations
• Experience presenting or leading trainings (virtual and in-person)
• Project management experience
• Understanding of the HFH mission
• Active support of HFHI Values:
o Humility – We are part of something bigger than ourselves
o Courage – We do what’s right, even when it is difficult or unpopular
o Accountability – We take personal responsibility for Habitat’s mission
• Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

The actual hourly rate offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $59,590 to $70,100.

Staff hired on a hybrid basis in the United States near Atlanta, Georgia / Washington, DC and Americus, GA), are required to report to the office on Tuesdays.