Sales Assistant - Bilingual in Chinese

Since its establishment in 2000, the mission of Walong Marketing, Inc. is to satisfy the demands for gourmet foods in the Asian American communities. With our globalized resources and nationwide shipping network among five distribution centers, we can deliver the most authentic Asian foods to every corner in the United States. Asianfoodonline.com is one of Walong's demonstrations to be the best. It fulfills our commitment to the community and underlines the importance of food and cuisine in daily life. Now, Walong Marketing Inc. welcomes you to join our team.

Summary:

As a Sales Assistant, your main responsibility is to provide support to the sales team by performing administrative and customer service tasks. You will work closely with the sales team to ensure customer satisfaction and help achieve sales targets. Your primary goal is to assist the sales team in generating revenue for the company.

Responsibilities:

• Greet and assist customers in the store or over the phone.
• Respond to customer inquiries and provide product information.
• Process customer orders and payments accurately.
• Revise sales orders and follow up on backorders, claims, and contracts.
• Communicate with stores, buyers, and distribution centers to ensure sufficient quantities, correct system pricing, and timely delivery.
• Collaborate with the accounting department to ensure on-time payments.
• Assist in sales meetings and events.
• Provide administrative support to the sales team, including data entry, filing, and record-keeping.
• Follow up with customers regarding orders, shipments, and deliveries.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• 1+ years of experience in Customer Service, Sales, Purchasing, or a related role.
• Bilingual in English and Mandarin is required.
• Willingness to learn and adapt to new technologies and procedures.
• Intermediate in Microsoft Office Suite and other relevant software.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to maintain a professional and courteous tone in email communications with all stakeholders.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to work effectively in a team environment.
• Authorized to work in the United States without sponsorship.
• Available to travel out of state for two weeks.

Physical Requirements:

• Prolonged periods sitting at a desk and working on computer.
• Must be able to lift up to 15 pounds at times.

Position Details:

• Employment Type: Full Time.
• Work Schedule: 9:00 am - 5:30 pm.
• Travel Requirement: Frequently.

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award.
• Paid Time Off.

Compensation:

The pay range for this job is $20 per hour. This is a general guideline only and not a guarantee of compensation or salary. There is a possibility of promotion in the short term based on your performance during the observation period, but it is not guaranteed

Privacy Statement:

By submitting your information, you acknowledge that you have read our privacy statement (copy of which is available at the worksite) and available at and consent to receive communications from us.

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Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. emp.