Telecommunications Solutions Coordinator

Under supervision, applies project management knowledge, skills, tools, and techniques in supporting project leads.
Drives the development and application of project management methodology and culture.
Must be local to Metro Atlanta

Position Summary
The Telecommunications Solutions Coordinator is responsible for planning, coordinating, and implementing enterprise telecommunications, network, voice, mobility, audiovisual, and infrastructure projects across DBHDD facilities.
This role manages vendor coordination, technology modernization initiatives, implementation activities, and strategic infrastructure planning to ensure the successful delivery of technology solutions aligned with agency objectives.

Key Responsibilities
Technology Planning & Project Delivery
Telecommunications, network, infrastructure, and voice modernization projects.
Develop project plans, schedules, milestones, and resource requirements.
Manage project risks, issues, dependencies, and escalations.
Coordinate project activities across DBHDD facilities and stakeholders.
Provide project status reporting to leadership.

Infrastructure Modernization
Develop and manage infrastructure upgrade roadmaps for:
Voice Services (VoIP/HVS)
Data Networks
Wireless Infrastructure
Fiber and Structured Cabling
Public Address Systems
HVAC Monitoring Systems
Fire Alarm Infrastructure
Cisco Endpoint Refresh Programs
Support implementation of emerging technologies and infrastructure enhancements.

Telecommunications & Voice Services
HVS/VoIP transformation initiatives.
Develop implementation strategies for voice modernization projects.
Coordinate site assessments, inventory reviews, equipment staging, deployment, and migration activities.
Ensure successful transition from legacy voice platforms.

Vendor & Contract Management
Maintain partnerships with telecommunications carriers and technology vendors.
Coordinate vendor deliverables and project commitments.
Participate in technology evaluations and vendor selection processes.
Monitor vendor performance and contractual obligations.

Asset & Infrastructure Governance
Oversee inventory management and reconciliation efforts.
Ensure infrastructure assets are properly documented in Asset Management systems.
Coordinate technology refresh initiatives and equipment lifecycle management.

Special Projects
Assist in enterprise-wide infrastructure initiatives.
Coordinate network integration projects.
Support agency strategic technology initiatives.

Qualifications
Bachelors degree in information technology, Business Administration, Engineering, or related field.
PMP certification
5 years of project/program management experience.
Experience managing telecommunications, network, and infrastructure projects.
Strong vendor management experience.
Experience with VoIP, networking, wireless technologies, and enterprise infrastructure.