Senior Service Center Technician

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 1000 (and counting!) ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Take a close look at robots and sub‑assemblies that come back from customer sites to understand what went wrong.
• Carry out hands‑on repairs — mainly mechanical, with some electrical touchpoints — to get equipment working smoothly again.
• Run clear and simple tests to make sure each repair is reliable before sending equipment back into the field.
• Keep track of your work by updating our repair tools so the team always has accurate information
• Update equipment settings and configurations after repair.
• Work with our engineering and manufacturing teams to share observations and help improve our products over time.
• Review technical order requests to ensure they’re complete and aligned with customer agreements.
• Support small improvement projects that make our processes easier, safer, and more reliable for everyone.

Requirements

• Experience with mechanical repairs or troubleshooting; any exposure to electrical or computer diagnostics is a plus.
• A hands‑on, practical approach and a genuine interest in understanding how equipment works.
• Strong organizational habits and the ability to keep documentation accurate and up to date.
• Dependable time‑management skills and the ability to follow repair steps carefully and consistently.
• Comfort using written repair procedures, technical instructions, and diagnostic tools.
• Clear communication skills.
• Reliability, follow‑through, and pride in completing tasks thoroughly and safely.

Benefits

• Comprehensive medical, dental and vision coverage
• Generous holiday pay and time off
• Retirement savings plan (401(k))
• Numerous training and development opportunities

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.