Member Experience Coordinator
- Provide exceptional service to all visitors, students, and families by maintaining a welcoming and professional front desk presence.
- Manage and respond to family inquiries regarding class offerings, enrollment, policies, and scheduling with accuracy and care.
- Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
- Follow up with families or prospects via phone or email to check in on satisfaction and support ongoing engagement.
- Coordinate communication between parents, coaches, and management by relaying messages and assisting with questions.
- Lead facility tours for prospective families, promoting programs and membership opportunities.
- Assist with enrollment processes and maintain accurate student and family records in the registration system.
- Support coaches during classes and events by offering first aid assistance and helping with basic facility needs.
- Monitor and maintain a clean, organized, and welcoming lobby and facility environment.
- Oversee and support front desk administrative functions such as scheduling, data entry, and reporting.
- Demonstrate a positive, solutions-oriented attitude that aligns with the values of Dominique Dawes Academy.
- Complete additional duties and special projects as assigned by the General Manager or leadership team.
- Perform other duties as assigned.
- Exceptional verbal and written communication skills
- Strong interpersonal skills and a friendly, approachable demeanor
- High level of professionalism, patience, and attention to detail
- Customer-focused with a passion for delivering outstanding experiences
- Strong organizational and problem-solving abilities
- Ability to multitask and remain composed in a fast-paced environment
- Proficiency in Microsoft Office, Google Suite, and basic data systems
- Dependable and self-motivated with a team-player mindset
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Minimum of 3 years of experience in customer service, administrative support, or retail (required)
- At least 1 year of experience in youth sports, recreation, or education environments (preferred)
- CPR, First Aid, and SafeSport certification (or willingness to obtain) preferred
- Includes afternoon, evening, and weekend shifts
- Must be available during high-traffic times (e.g., class transitions, events, and peak seasons)
- Indoor work environment with regular interactions with children, families, and staff
- Prolonged periods of sitting, standing, and walking.
- Frequent use of hands and fingers to handle or operate office equipment, such as keyboards, phone, and printers.
- Ability to occasionally stand, bend, reach, and lift office supplies or materials up to 25 lbs.
- Regularly required to communicate clearly and effectively via phone, email, and in person.
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