Customer Care Representative (Buford)

Ultimate Staffing is looking for experienced and personable customer account representatives for a thriving client company in Buford, GA. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

*Fully onsite in Buford, GA

*Pay range $19-$19.50

Duties and Responsibilities

• Answer all questions, calls and emails in a timely manner
• Demonstrates the skills and product knowledge required to perform job functions.
• Knowledge and use of electronic catalog and website.
• Ability to navigate AS400
• Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
• Support Customer Care Operations from our dealers and team members
• Check order status/electronic orders
• Process credits, return authorizations and factory charge backs.
• Submit changes or cancellations on orders
• Research and resolve customer inquiries
• Initiate freight claims
• Schedule factory drops
• Update customer experience center with relevant inquiries
• Assists customers in showroom as needed
• Participates in Literature Room inventory/order literature
• Monitor stock levels
• Other duties as assigned

Requirements

• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
• Previous experience with AS400 is preferred, but not required
• 1-2 years minimum as a customer account representative in a retail setting preferred- this is not a call center and this skill set will not work for this role
• Must be able to pass a pre-employment drug screen and background check

Education

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.