Patient Access Leader

Job Description

Job Description

Position Summary:

Under the leadership of the Director, Patient Access, the Patient Access Lead is an active member of the Patient Access team that delivers patient registration services and support which is consistent with the strategic vision, goals, philosophy, and direction of the Patient Access Department and CRHS. The lead focuses on teaching and encouraging participation from all employees related to all aspects of the Patient Access registration process. The lead focuses on the patient’s experience to deliver the best service we can offer acting as a liaison between the Patient Access Director and the patient. The Patient Registration Lead follows up with all team members throughout the department daily to eliminate any service or safety issues. The Patient Registration Lead communicates registration issues with adults and geriatrics while being sensitive to communication barriers, including hearing and vision limitations, literacy levels and emotional state.

Basic Qualifications:

• Education: Requires a high school diploma or a GED state certification.
• Experience: Requires three years of experience along with one year of on-the- job training to become familiar with CRHS’s Patient Access policies and procedures.
• Licensure, Registrations & Certifications: NONE

Essential Job Responsibilities:

• Assist with daily operations of the Patient Access Team.
• Follows up on daily reports correcting any issues that may arise.
• Identify and communicate any training needs throughout the Patient Access Department.
• Assist employees with improving their knowledge throughout the department.
• Assist with simplex patient recovery as needed.
• Responsible for working regular shifts as well as assisting with coverage needs when required.
• Any additional items that may not be listed but arise from the Director of Patient Access.

Patient Access Responsibilities:

• Meets and greets patients and family members putting them at ease with appropriate greeting with proper body language and eye contact.
• Ensures all patients are registered in a timely manner, prioritizing registrations during periods of high volume.
• Obtains and inputs complete and accurate patient demographic information, including verification of existing personal and business information.
• Notifies the appropriate Insurance Company of admissions at the point of registration and obtains pre-authorization approval.
• Processes patient registration in a prompt, courteous and professional manner.
• Ensures that each patient is assigned a unique Medical Record Account (E#) number.
• Knows and directs patients to the appropriate locations for all services required.
• Obtains the guarantor’s signature on all documents.
• Secures the patient ID band to the patient.
• Receives payments and issues receipts for all patients’ payments by cash, check, or bank card.
• Refers all self-pay patients to the Financial Counselor for screening.
• Obtains room assignments for direct admissions from the House Supervisor.
• Distributes registration records to Business Office, HIM, Physicians, and appropriate ancillary departments.
• Addresses patient queries accurately and in a timely manner.
• Provides backup for switchboard after 9:30 PM and for meal breaks. Monitors all alarm control panels, calling appropriate codes or notifying the maintenance department and house supervisor as necessary.
• Complies with all CRHS privacy policies and procedures including those implementing the HIPAA Privacy rule.
• Attends in-service training, education programs and meetings as required or directed.
• Adheres to established CRHS and departmental policies, procedures and objectives for quality assurance, safety, environmental, and infection control.
• Performs other related job duties as assigned.