Community Manager

Job Description

Job Description

WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.

Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.

COMMUNITY MANAGER

The Community Manager is responsible for the efficient day-to-day operations of the property, ensuring financial goals are met while upholding regulatory compliance and delivering exceptional resident experiences. The Community Manager fosters a vibrant community culture, facilitates marketing strategies to boost occupancy rates, and embraces innovative trends in property management.

Responsibilities include but are not limited to:

• Support the Regional Manager as needed to reach, exceed and maintain budgeted occupancy and rent levels.
• Create an environment that is cool, fun, and energetic. Make it the place where people want to live.
• Provide Resident Services as they are delivered onsite.
• Ensure Amenities are maintained to like-new standards.
• Ensure Units are like-new for new move-ins.
• Serve as a Liaison between the Facilities Maintenance Group and the property level needs.
• Ensure all Accounts Payable/Invoices are submitted for payment appropriately.
• Conduct regular property walks, maintaining the value of the asset.
• Always be exploring additional revenue opportunities.

Duties encompass budget oversight, revenue optimization, vendor management, lease administration, and leveraging technology for streamlined operations, data-driven decision-making, and effective communication.

Knowledge, Skills, Abilities:

• Effective communication is a crucial requirement for this role.
  • Ability to read, write, and communicate effectively; this includes understanding and completing legal documents, selling and explaining apartment features, and addressing queries about the community's operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment.
  • Strong proficiency in property management software (preferably Entrata).
• Mathematical skills to calculate percentages to complete financial records, budgets, and other fiscal reporting.
• HS Diploma or equivalent education required.
• Property management experience preferred.
• Must have valid driver's license to drive a golf cart on property.
• Must be able to work a flexible work schedule and be always available via phone and/or email (except during approved time off).
• Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of the daily responsibilities of this position.

Working Conditions:

• Primarily on-site role within a residential community, operating from a leasing office and throughout the property
• Fast-paced, resident-facing environment requiring frequent interaction with prospects, residents, vendors, and team members
• Regular collaboration with leasing, maintenance, and regional management teams to support community operations and occupancy goals
• Combination of administrative office work and active presence throughout the community
• May require working weekends, holidays, and extended hours based on business needs and leasing activity

Physical Requirements

• Ability to walk the property frequently, including climbing stairs and navigating multi-level buildings
• Ability to stand, sit, and move throughout the community for extended periods of time
• Ability to inspect apartments, amenities, and grounds, including bending, stooping, and reaching
• Ability to lift and carry up to 20–25 pounds (e.g., packages, office supplies, signage)
• Ability to operate standard office equipment, including computers, phones, and printers, for prolonged periods
• Ability to work both indoors and outdoors in varying weather conditions

Required Licenses or Certifications:

• Employees must have all licenses and/or certifications as required by State and Local jurisdictions.
• Employees must have valid driver's license to drive while visiting property.