Quality Consultant (Remote in Pittsburgh, PA)

IHG Hotels & Resorts
Atlanta, GA
This position is remote and based in or near Pittsburgh, PA. Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.

Your day to day
  • Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software.
  • Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction.
  • Schedule and conduct Specialized Visits:
  • De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement
  • Incident reports to record physical damage and potential health concerns
  • Construction visits to deliver real-time data regarding building progress
  • Guest satisfaction focused visits to increase hotel performance
  • Participate in any assigned projects
  • Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels.
  • Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion.
  • Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.
What we need from you

  • Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.
  • Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position.
  • Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience. Required to use consultative and persuasive communication skills to effectively implement programs or resolve compliance issues with hotel owners/operators.
  • Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.).
  • Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost.
  • Demonstrate strong problem solving and time management skills.
  • Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised.
  • Knowledge and understanding of quality standards and hotel operations or similar environment preferred.
  • Attention to detail and ability to manage multiple tasks required.
Travel - 100%

Location - This job is primarily remote. The selected candidate should reside in or near Pittsburgh, PA.
Posted 2026-08-03

Recommended Jobs

2026 City Service Worker, Parks & Grounds

City of Marietta, GA
Marietta, GA

Rate of Pay: $17.00 - $19.41 Status: Open Until Filled This position is the first of three levels within the Parks and Grounds division within the Parks, Recreation and Facilities department tha…

View Details
Posted 2026-08-20

Field Engineering Manager - Combined Cycle - Georgia

Black & Veatch Family of Companies
Carrollton, GA

Why Black and Veatch Join the Black & Veatch Construction team and  build with pride . As a 100% employee‑owned company, every role matters — you  own your work, your impact, and your future. We …

View Details
Posted 2026-06-03

Life Insurance Agent

Universal Benefits Marketing Firm,
Atlanta, GA

Job Description Job Description It's time to take your success to the next level by joining Universal Benefits Marketing Firm! 2024 is halfway gone and you're probably ready for a big change in y…

View Details
Posted 2026-06-05

Barista

THE CHASTAIN
Atlanta, GA

THE CHASTAIN is a team-first, culture-driven restaurant, looking for motivated individuals, to help us create THE best neighborhood restaurant in the nation. *Hiring for BARISTAS *Exceptional Opp…

View Details
Posted 2026-08-11

Intern

Morgan Stanley
Atlanta, GA

DUTIES & RESPONSIBILITIES: Gain industry and organizational knowledge through daily business interactions and job assignments. Develop business, financial and analytical skills needed for caree…

View Details
Posted 2026-08-21

Mammography Technician

Advatix, Inc.
Buford, GA

Role : Mammography Technician HRforGrowth® is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is no…

View Details
Posted 2026-08-10

Senior Electrical Engineer

Dynamics ATS
Between, GA

Senior Electrical Engineer   JOB-10047239   Anticipated Start Date August 10, 2026   Location Houston, TX   Type of Employment Contract   Employer Info Our client is a M…

View Details
Posted 2026-07-31

Welder

Monticello, GA

Looking for a rewarding job.  Randstad is seeking experienced welder / fabricators for a company that specializes in multifamily steel work including structural steel, railing, stair construction, and…

View Details
Posted 2026-07-23

Cardiothoracic Physician Assistant

Palm Careers
Atlanta, GA

We are hiring an experienced cardiothoracic physician assistant in Georgia! Palm Health pays your Mal Practice Insurance, All Paid Travel, Flights, Lodging, Rental Car and MUCH MORE! This is a full…

View Details
Posted 2025-12-16

Draught Technician

N.K.S. Distributors
Smyrna, GA

Do you want to be a part of a leading beverage distributor that values their employees and customers? If you’d enjoy working in a unique, fun and dynamic work environment, come join a local beverage …

View Details
Posted 2026-01-28