FRONT DESK
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing procedures.
- Assist with night audit duties as required.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Provide information about local attractions, services, and amenities.
- Uphold hotel policies and procedures to ensure guest satisfaction.
Requirements
- Previous experience in a front desk or hospitality role is preferred.
- Strong phone etiquette and communication skills are essential.
- Multilingual or bilingual abilities are a plus to cater to diverse guests.
- Knowledge of hospitality management principles is beneficial.
- Familiarity with hotel management software is an advantage.
- Ability to work flexible hours, including nights and weekends as needed. (7:00 am to 3:00 pm, 3:00 pm to 11:00 pm and 11:00 pm to 7:00 am)
- A friendly demeanor with excellent interpersonal skills to interact effectively with guests and staff.
- Attention to detail and strong organizational skills are required.
- PMS EXPERIENCE
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