Repair Technician I

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

Are you ready to join a dynamic team in a role that offers variety and the opportunity to make a tangible impact? At Brightstar, we're seeking a dedicated Repair Technician to join our Manufacturing team in Austell, GA. As a Repair Technician, you will play a crucial role in ensuring our terminals and associated peripherals perform flawlessly. This is an outstanding opportunity to work with world-class equipment and contribute to a highly ambitious and proven organization!

• Troubleshoot and repair terminals and associated peripherals down to the component and board level.
• Support field service technicians by distributing parts, tools, and inventory.
• Test the Point of Sale and Communications equipment to determine the cause of failure.
• Inspect and clean the interior/exterior of Point-of-Sale equipment as required.
• Update and maintain repair and inventory databases.
• Assist in maintaining an adequate supply of spare parts, sub-assemblies, and complete terminals.
• Screen parts returned from vendors and repair centers for quality assurance.
• Collaborate with different client services departments and lottery and retail customers as required.
• Perform data entry and general administrative duties.
• Adhere to all safety policies and procedures.
• Operate forklift equipment.
• Occasionally operate a 24-foot box truck for the installation of self-service equipment at retail locations.
• Aid with field service activities, including service calls and installations, as needed.
• Manage transportation of equipment between warehouses.
• Minimal travel is required, with occasional field assistance as needed, based on site requirements.

Building Brighter Futures!

• Medical benefits are available from the first day of employment.
• Three weeks of paid vacation per year, with prorated accrual for the first year.
• 401 (k) with employer match and 100% vesting from day one.
• Company-paid parental leave, life insurance, short-term disability, and long-term disability.
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

Qualifications

PHYSICAL REQUIREMENTS

• Must be able to climb a ladder and lift and carry equipment weighing up to fifty (50) pounds for a significant distance.
• Demonstrate dexterity when working with tools, moving parts, and electrical current.

EDUCATION

• High school degree or GED equivalent required.

YEARS EXPERIENCE

• One or more years of related work experience is required.
• Experience working with electronics and electromechanical devices is essential.
• Experience with communications and IP-based technology is preferred.
• Proficiency in navigating various software applications is required.
• Ability to work independently and demonstrate self-motivation.
• Outstanding customer service skills.
• Strong mechanical reasoning skills.
• Excellent interpersonal skills, including the ability to build relationships and collaborate with others.
• Strong verbal communication skills.
• Ability to adjust to multiple demands, shifting priorities, and perform well under pressure.
• Must possess a valid driver's license and have a good driving record.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-LF1

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.