IT Manager

Job Description

Job Description

Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.

Who We Are : Founded in 1960, Loews Hotels & Cooperates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

• Many of our Leadership positions are bonus eligible

What We're Looking For :

We are seeking a talented and proactive IT Manager to lead our on-property technology operations and support the seamless delivery of services across our luxury hotel. In this role, you will oversee the management of IT infrastructure, hotel systems, and software applications, ensuring optimal performance and reliability. You'll play a key role in supporting daily operations, enhancing guest experiences, and driving innovation through smart technology solutions. The ideal candidate will bring strong problem-solving skills, a solid understanding of current technology trends, and a passion for operational excellence. Your leadership will be essential in maintaining secure, efficient, and scalable systems that align with the high standards of our brand.

Who You Are :

• Technical Expertise - in-depth knowledge of IT systems, networks, and software applications, along with the ability to stay updated on emerging technologies.

• Leadership Skills- strong ability to lead and motivate IT teams, fostering collaboration and a positive work environment to achieve organizational goals.

• Problem-Solving Ability - excellent analytical skills to identify issues quickly and develop effective solutions to complex technical challenges.

• Strategic Thinking - capability to align IT initiatives with business objectives, developing long-term strategies that drive innovation and improve efficiency.

• Effective Communication- strong interpersonal skills to communicate technical concepts clearly to non-technical stakeholders, ensuring alignment across departments and with senior management.

• Veterans and military spouses encouraged to apply.

What You'll Do :

• Perform tasks necessary to ensure the efficient operation, availability and security of all user endpoints, servers, printers, UPS devices, network devices and telephony Infrastructure.

• Perform monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and Anti-Virus protection updates to all property user endpoints and servers.

• Provide lead support for data and telephony device connectivity to an enterprise local and wide area network. Devices to include IP telephones, printers, cameras, user endpoints, wireless access points, and servers.

• Maintain an accurate, up to date inventory of all hardware, software and licenses

• Maintain training programs to increase user knowledge of systems, use of systems and to ensure a high degree of computer proficiency among end users.

• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server level end points. Perform restoration on local servers to ensure data is protected and functional.

• Provide subject matter expertise for hotel business technologies to include POS, High Speed Internet, FTG/VOD, Telephony and PMS interfaces. Ensure maximum uptime of all equipment and services

• Maintain cleanliness and excellent condition of equipment, MDF, IDFs and work areas

• Partner with Regional IT Leadership and Corporate IT Teams -

• Planning and coordination of all IT projects, preventive maintenance, and system upgrades

• Review of IT Operating and Capital Budgets

• Provisioning of user roles, rights, and access to business applications

• IT Equipment Disposal

• Engage Vendors and IT Teams to identify, diagnose and resolve all business systems incidents and problems.

• Assist with the management and control of departmental budgets to ensure effective budgeting and cost controls are implemented

• Develop and maintain relationships with technical vendors, 3rd party business partners and service providers. Ensure service providers perform to contractual SLAs and service obligations.

• Interface and communicate effectively across all peer groups for both application and technical areas

• Provide oversight for incident, change management and control

• Ensure compliance with all corporate policy & procedures and legal requirements related to Hardware & software installation, use and licensing agreements

• Respond to administrative requests and responsibilities in a timely manner

• Demonstrate a proactive approach towards work activities

• Additional duties may be assigned in addition to those listed due to business needs

Your Experience Includes :

• Bachelor's Degree in an IT related field and/or 2+ years of relevant experience in a large, fast-paced hospitality environment

• Relevant Technical and Business Certifications

• 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service

• Knowledge of Server Infrastructure - Hardware and Software

• Knowledge of User Endpoints, HW /SW - Desktops, Mobile Device and Peripherals

• Knowledge of Networking systems to include switches, routers and Access Points.

• Knowledge of Windows Operating Systems and Services to include Directory Services, DNS and DHCP

• Knowledge of PMS and related interfaces

• Knowledge of Retail and F&B POS Systems

• Excellent problem and resolution skills

• Virtualization and Hyper Converged Technologies

• Ability to work a flexible schedule to include weekends and holidays

Who You'll Supervise :

• IT Manager is an individual contributor role.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.