Information Technology Help Desk Technician
IT Help Desk Specialist
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Responsibilities:
- Provide technical support to end-users via chat, email, and phone.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Manage support tickets, ensuring accurate documentation and follow-up.
- Assist users with password resets, account access, and system navigation.
- Escalate unresolved issues to higher-level support teams when required.
- Maintain high standards of customer service and professionalism in all interactions.
- Collaborate with team members to meet SLA targets and improve support processes.
Requirements:
- Proven experience in IT Help Desk or Technical Support roles.
- Hands-on experience with chat-based customer/technical support.
- Knowledge of Windows, macOS, Office 365, and common business applications.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira).
- Strong problem-solving and multitasking skills.
- Excellent written and verbal communication abilities.
- Ability to work in a fast-paced environment and handle multiple priorities.
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