CUSTODIAL QC SPECIALIST

Job Description

Job Description

The Quality Control Specialist for Goodwill Southeast Georgia is responsible for conducting quality inspections and managing corrective actions to ensure contract compliance at the contract site. This role is vital in maintaining high standards of service quality, continuous improvement, and customer satisfaction.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Celebratory activities  
• Career advancement opportunities
• Free training and development programs

Your Typical Day:

• Conducttimelyquality control inspections of custodial contracts to ensure service quality meets or exceeds contract requirements.
• Assign andmonitorcorrective actions for discrepanciesidentifiedduring inspections.
• Review custodial proof of work prior toinspections.
• Maintain industry, company, and customer quality standards and requirementsestablishedby the contract and the Quality Control Plan.
• Prepare,maintain, and review quality-related reports and documents, including QC Inspections and Action Reports.
• Advise the Quality Control Manager, Program Manager, and Custodial Supervisors on quality trends and issues.
• Work independently and collaboratively within company policies, using sound judgment to meetobjectives.
• Promote a "Safety First" attitude andcomply withall safety policies, reporting unsafe activities or conditions.
• Participate in monthly Quality Control Inspector training for skill development and continuous improvement.
• Foster a team environment anddemonstratecommitment to the organization's mission.

• Complete assignmentsin a timely mannerto support the organization’s mission.
• Adhere to company time and attendance policies and other policies outlined in the Associate Handbook.
• Submit End of Day Reports to the Quality Control Manager.

What You’ll Need:  

• High school diploma or GED.
• A minimum of 2 years of consecutive experience as a Quality Control Inspector/Specialist in a related service industry (e.g., custodial, food service, or healthcare).
• Knowledge of Quality Assurance Surveillance Plans (QASP) and Contracts.
• Experience in custodial services preferred.
• Strong problem-solving and data analysis skills.
• Ability to prioritize, organize, and manage assignments effectively.
• Proficiencywith computers and technology, including tablets, email, and Microsoft Suite.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Excellent customer service skills anda commitmentto high-quality service.
• Experience working with diverse populations.
• Valid Georgia Driver’s License and reliable transportation.
• Ability to pass a Georgia Department of Motor Vehicle driving record check.
• Must be able to meet all required government security clearances.
• Availability to work on-site Monday through Friday, with flexibility for nights and weekends as needed.

• Knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Familiarity with CIMS (Cleaning Industry Management Standard).
• Ability to work in a variety of environmental conditions, including heat, cold, and dusty environments.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a noisy, dusty, or chemical-laden environment, including outdoors.
• Ability to stand, walk, bend, crawl, stoop, reach, and climb, including stairs.
• Ability to work in extreme heat and cold.

Preferred Qualifications:

• Experience working with AbilityOne individuals.
• At least 1 year of experience working with government contracts and facilities.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do. 

Learn more about Goodwill Here:  

About Us:

Goodwill Industries of the Coastal Empire, Inc. (GICE) is an Equal Opportunity/Affirmative Action Employer.  GICE operates under the guidelines of the AbilityOne Program and the Javis-Wagner-O’Day Act, providing the largest source of employment for people who are blind or have severe disabilities, including disabled Veterans and wounded warriors (

GICE will provide equal employment opportunity without regard to race/color, religion, pregnancy, national origin, ancestry, age, disability, veteran status, sex, sexual orientation, gender identity, genetic information, national origin or any other basis protected by applicable law. GICE is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.