Scrum Master

Overview of the Role

The Scrum Master is a role responsible for ensuring the squad lives Agile values and principles and follows the processes and practices that the wider tribe agreed to use. Helps to create an environment of collaboration, transparency, and trust. Most importantly, tracks engineering process and maintain accurate detailing of all information/artefacts necessary for high visibility of squad’s planned/ongoing work.

This role reports to Delivery Manager and collaborates with other Scrum Masters within the tribe to ensure alignment of SDLC process and Ways of Working.

This role enables a hybrid approach to working, allowing you to balance working from home with working in our modern offices. You and your manager will agree on the best working pattern that suits both of you. We’ll kit you out to work remotely, but we know that collaboration is key to our success, and spending quality time together helps us stay aligned with our mission.

What you’ll do:  

Highlight, identify, and remove inefficiencies, impediments and barriers within the Agile squad and between the Agile squad and stakeholders;

Facilitate and drive various Agile events including Daily Scrum, Sprint Planning, Sprint Review and Retrospectives and ensure the team uses them to inspect and adapt;

Maintain a strong commitment to delivery and a sense of urgency to meet and exceed incremental forecasts and overall delivery objectives;

Understand and coach team to properly plan capacity for upcoming sprints

Track Sprint metrics: velocity, burndown, sprint completion, throughput, etc.;

Organize work in JIRA/Confluence to create high visibility for other stakeholders in company;

Drive cross-squad alignment sessions to coordinate plans and dates;

Be relentless in making the SDLC process better;

Related duties as assigned.

What you’ll bring: 

Working Experience:

2+ years of proven experience as a Scrum Master/ Agile Coach/ Agile Delivery Lead in software development teams

Demonstrated success in serving 1–2 cross-functional Scrum teams in a product-driven environment

Experience with remote, collocated, or hybrid teams and adapting Scrum accordingly

Proven ability to drive Agile adoption and maturity across teams or departments

Comfortable using Jira, Confluence, and other Agile management tools to track delivery and improve team transparency

Standard Qualifications:

Deep understanding of Scrum values, roles, and artifacts

Good grasp of Kanban practices and ability to blend methodologies when needed

Excellent facilitation and conflict-resolution skills

Strong communication and stakeholder management skills

Ability to coach teams on Agile principles and foster a culture of self-organization

High emotional intelligence and servant-leadership mindset

Fluent in English (B2+ spoken and written) and Georgian

Preferable Qualifications:

Experience in a product-based company with frequent deployments and iterative releases

Background in technical project delivery or familiarity with software engineering concepts

Exposure to Scaled Agile environments

Understanding of regulatory or domain-specific constraints in Agile delivery for iGaming industry

Understanding of business process modeling and ability to diagram;

Advanced knowledge of JIRA: JQL, Reporting, various plugin usage etc.

Certification :

Mandatory: CSM or PSM I

Preferred: PSM II, A-CSM, SAFe Scrum Master (SSM), PSK, SPS

Personal Attributes

Servant Leader – puts the team’s needs first and fosters an environment of psychological safety

Empathetic Communicator – able to listen actively, read between the lines, and communicate clearly with both technical and non-technical stakeholders

Adaptable and Resilient – comfortable navigating change and ambiguity without losing focus

Proactive Problem Solver – anticipates delivery risks and acts early to resolve them

Calm Under Pressure – maintains stability during conflicts, deadlines, or team stress

Continuous Learner – regularly reflects on practice, and stays up to date with Agile techniques

Team Culture Champion – contributes to a healthy, engaging, and inclusive team atmosphere.

About Singular 

Singular is an international iGaming software provider headquartered in Malta, with offices in North Macedonia and Georgia. We provide our platform solutions to some of the most innovative and well-known brands in the sports betting and gaming industry. 

As of 2021, we're part of Flutter International, the world’s leading online sports betting and iGaming operator. Together, we create the future of entertainment – and you can join us too.  

Why choose us

At Singular, people have access to vast opportunities for career growth and self-development. Our employee benefits package goes far beyond offering the minimum: We support our people in becoming their best version at work and beyond - and our benefits reflect that commitment.  

These are some of the benefits included in our employee package:  

Generous annual leave 

Hybrid work

Individual health insurance 

Paid sick leave 

Paid maternity & paternity leave 

Family reward

Performance & referral bonuses 

Loyalty award 

Equal opportunities 

As a brand of Flutter International, we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences. 

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at   [email protected] . Your journey with us is focused on ensuring you have what you need to be your best self. 

Learn more about the works we are doing on Inclusion and belonging here:  https://careers.flutterinternational.com/working-at-flutter-international/diversity-equity-inclusion/ 

The Group  

Singular is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE).  

What sets us apart is our world class brands, cutting-edge products, and our international division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online.  

What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.