Customer Support Specialist - EDI & Integration Platform
Your mission
Customer Support & Technical Troubleshooting
- Provide 1st and 2nd level technical support for B2B customers using our cloud platform
- Diagnose, troubleshoot, and resolve technical incidents in a cloud environment
- Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams
Customer Onboarding & Enablement
- Lead technical onboarding for new customers on our cloud platform
- Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4
- Guide customers through setup and best practices for successful implementation
Process Development & Collaboration
- Partner closely with implementation and development teams across time zones
- Help build and refine scalable support and onboarding processes as we grow
- Contribute ideas for improving customer experience and operational efficiency
Your place in our team
Join our growing US support team as a foundational member with significant autonomy and impact. You'll be instrumental in shaping how we support customers, scale our operations, and establish eddyson as a trusted partner in the US market. This role offers the unique opportunity to work at the intersection of technical problem-solving and customer success while collaborating with our experienced team in Germany.
Your key to success
Required:
- Experience with B2B integrations, EDI, or related technologies
- Technical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4)
- Strong problem-solving skills and ability to troubleshoot technical issues independently
- Excellent communication skills with both technical and non-technical audiences
- Comfortable working in a startup-like environment within an established company
- Self-motivated with high ownership and accountability
Preferred:
- Previous customer-facing support or implementation experience
- Familiarity with EDI standards (X12, EDIFACT, etc.)
- Experience with ticketing systems and support workflows
- Background in SaaS or cloud-based solutions
Why us?
Benefits & Compensation
Health & Wellness:
- 100% company-paid health, vision, and dental insurance (employee coverage)
- Dependent coverage available for health, vision, and dental plans (at employee cost)
- Company-paid life insurance
- Long-term disability insurance
Financial & Retirement:
- 401(k) retirement plan
Time Off:
- Paid time off (PTO)
- Paid holidays
Why Join eddyson US
- Growth Stage : Be an early team member with real impact on how we build and scale
- Autonomy : High degree of ownership and decision-making authority
- Global Collaboration : Work with experienced colleagues across the US and Europe
- Modern Technology : Cloud-native platform built for the future of B2B integration
- Market Opportunity : Join us during a pivotal growth phase in the US market
Location & Work Environment
This position is based in Atlanta, GA. We value collaboration and expect regular in-office presence while maintaining flexibility for focused work.
About us
eddyson is an established B2B EDI solutions provider expanding our US operations. We provide a fully cloud-based, next-generation EDI and integration platform that helps businesses seamlessly connect and exchange data with their trading partners. As we scale our presence in the US market, we're building a high-performing support team to deliver exceptional customer experiences.
Recommended Jobs
SAP Finance and Spend iXp Intern - Business Strategy Analyst
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and w…
Behavior Support Aide (Entry-Level)
Job Description Job Description SANZIE HEALTHCARE SERVICES IMMEDIATE OPENING for Behavior Support Aide Behavior Support Aide (BSA) for a 22-year-old female with Autism Position Overv…
Senior Water/Wastewater Engineer
Our client is seeking a Senior Water/Wastewater Engineer to support our engineering services in our water/wastewater market segment in Marietta, Georgia. Our client specializes in water treatment,…
Director of Global Missions
About the role The Director of Global Missions ensures the seamless execution of Christ Covenant’s church-shaped missions vision. This role focuses on operational leadership, strategic communicati…
Board Certified Behavior Analyst
Job Description Job Description Board Certified Behavior Analyst Status – part time with option to be fulltime Reports To: Director Website: Duties: - Conduct assessments and develo…
Electronics Technician
We are seeking a skilled Electronics Technician to support the assembly, testing, troubleshooting, and repair of complex electronic systems. This role plays a critical part in ensuring product reliab…
EHS Manager
Job Description Job Description A rapidly expanding ready-to-eat food organization operating multiple production facilities is seeking a hands-on Environmental, Health & Safety leader. This newly…
Registered Respiratory Therapist
Overview: Performing patient assessments, general respiratory care procedures and protocols, critical care procedures in adult care areas, blood gas analysis, maintenance and management of all equipme…
Class A CDL-A Truck Driver in Atlanta,GA Job
Class A CDL-A Truck Driver in Atlanta,GA Job Join a company that’s been driving success for over 45 years. PAM Transport began in 1980 with just five trucks and has grown into an international carrie…
Experienced Dental Assistant
Experienced Dental Assistant – Join Our Functional & Wellness Dentistry Team! Are you a skilled and compassionate dental assistant who’s passionate about going beyond traditional care? Do you want …