Dispute Coordinator I
- Responsible for research and resolution of fraud disputes. Requires detailed research, analytical skills, handling and processing customer mail
- Documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate
- Additional responsibilities focus on responding to complaints from cardholders to executive teams, federal agencies and litigations relating resolution of disputes in accordance with card industry and bank regulations.
- May also compile aggregate statistics for use in identifying patterns and improving overall customer service.
- An ideal candidate will also be able to work in multiple systems simultaneously with ease.
- Hours 8-5 Monday - Friday with an occasional escalation to address outside of normal hours.
- Microsoft Office knowledge (Word, Excel, etc.)
- Ability to make timely decisions and multitask
- Ability to manage time and organization of daily responsibilities
- Basic knowledge of Regulation E compliance (this is not required)
- 1-2 years of related work experience
- An ideal candidate will also be able to work in multiple systems simultaneously with ease.
- This position is eligible for the Employee Referral Bonus Program - Tier I
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