Store Manager
Walgreens
Griffin, GA
Job Objectives
Manages the operation of a Walgreen store.
Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks
Customer Experience
Manages the operation of a Walgreen store.
Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks
Customer Experience
- Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
- Greets customers and clinic patients, and offers assistance with products and services.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Resolves customer complaints and helps respond to customers’ special needs.
- Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
- Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
- Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
- Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
- Ensures execution of District Manager operational feedback.
- Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
- Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
- Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
- Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
- Analyzes financial and performance data; develops action plans to increase sales and control costs.
- Reviews KPIs daily and prepare to discuss with district management.
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
- Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
- Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support.
- Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
- Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
- Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
- Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.
- Makes hiring, promotion and termination decisions.
- Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
- Develops employee performance plans and follows up according to deadlines.
- Monitors and approves team member compensation.
- Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
- Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position.
- Follows performance improvement plans offered by District Manager.
- Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state).
- Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy.
- Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
- Conducts community outreach (e.g., speaks with members of community, physicians in area).
- Assists District Manager in planning and attending community events.
- Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
- Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
- Willingness to work flexible schedule including extended days, evenings, and weekend hours.
- Bachelor’s Degree.
- PTCB or ExCPT Certification.
- Three years retail management experience, including supervising others, managing, and assigning work.
- Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh.
Posted 2026-06-04
Recommended Jobs
Security Officer-Night Shift
Atlanta International School
Atlanta, GA
ABOUT OUR SCHOOL Atlanta International School (AIS) offers the full International Baccalaureate (IB) continuum to all students, from 3K through grade 12. Our challenging academic programs dev…
View Details
Posted 2026-05-15
CDL Truck Driver
CJR Trucking LLC
Dry Branch, GA
Job Details: We are looking for a licensed Truck Driver who will be responsible for the safe and timely delivery of goods and other articles of trade to our customers. Looking for CDL CLASS A d…
View Details
Posted 2026-04-27
Full & Part-Time Mobile Veterinarian - Savannah, Georgia
Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare
Pooler, GA
In-Home Veterinarian — Heartstrings Pet Hospice Savannah, Skidaway Island, Wilmington Island, Pooler - Georgia & Surrounding Areas At Heartstrings Pet Hospice, we believe veterinarians deserve …
View Details
Posted 2026-05-09
Switchgear Engineer
IS International Services
Atlanta, GA
We are seeking an experienced MV Switchgear Engineer / Inspector to support the design review, inspection, testing, and quality verification of medium-voltage switchgear systems for critical power in…
View Details
Posted 2026-05-12
Assistant General Counsel
Arrive
Atlanta, GA
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luc…
View Details
Posted 2026-05-21
New Primary Care Opportunity | Savannah, GA | $320k+ Sign on Bonus
Optigy Group
Savannah, GA
Join a forward-thinking, value-based care organization focused on delivering exceptional preventive primary care for adults 65+. This model empowers physicians to build meaningful patient relationshi…
View Details
Posted 2026-02-14
Registered Dental Hygienist
CARLOS RAMOS DMD PC
Tyrone, GA
Job Description Job Description We are currently looking for an Experienced Dental Hygienist for our family private office in Tyrone Georgia! The ideal candidate will have 2+ years experience. Mu…
View Details
Posted 2026-04-14
Travel Telemetry RN - Augusta, GA | 3x12 Days | 1:4-5 Ratio | Cardiac Drips REQUIRED
Purple Cow Recruiting
Augusta, GA
Job Description Job Description Description: Travel Telemetry RN – Augusta, GA | 3x12 Days | 1:4–5 Ratio | Cardiac Drips REQUIRED Cardiac Telemetry | PCU-Level Care | Dysrhythmia Management …
View Details
Posted 2026-05-17
Project Manager - HVAC/Construction
Maxair Mechanical
Marietta, GA
Job Description Job Description Description: The Project Manager plays a pivotal role in leading multi-trade HVAC heavy construction projects with direct-to-owner turnkey accountability. The ide…
View Details
Posted 2026-04-17
Kitchen & Bath Designer
Best Cheer Stone
Peachtree Corners, GA
Job Description Job Description Salary: $24-$30 About Us With a three-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone mate…
View Details
Posted 2026-03-17