Call Center Manager

Job Title: Call Center Manager
Location: 102 Springfield Center Dr, Woodstock, GA 30188
Pay: $40K-$50K, annually (based on experience)
Work Schedule: Full-Time, Monday – Friday In office

Do you have the drive, energy, and knack for connecting with people? Northpoint is looking for someone in our call center to be a Lead Generation Specialist, to support our sales team and help drive revenue through phone-based outreach. If you’re someone who thrives in a fast-paced environment, loves interacting with potential customers, and enjoys seeing results, we want to hear from you!

• Connecting with Prospects: You’ll be the first point of contact for potential customers, moving leads through the sales pipeline, and converting inquiries into solid opportunities for our sales team.
• Generating Leads: Conduct strategic outreach and research to find new leads, and work your magic to qualify them for the next steps.
• Collaborating with Sales & Marketing Teams: Support the sales and digital marketing teams in setting appointments, providing quotes, and managing communication across multiple platforms like social media, email campaigns, and more!
• Providing Exceptional Service: Be a customer service champion! Help customers by answering questions, providing product information, and qualifying them for follow-up sales appointments.
• Building Relationships: Develop rapport with potential clients over the phone and email, overcoming objections and helping them see how Northpoint can meet their needs.
• Reporting and CRM Management: Keep detailed notes on interactions and track all activities in our CRM to ensure the sales team has everything they need to close deals.

What We’re Looking For:

• Communication Skills: You’re a pro at engaging with people, whether it’s through a phone call, email, or social media. You listen actively, empathize, and communicate clearly.
• Self-Motivation: You’re driven to meet targets and work independently, but you know when to collaborate with the team to ensure success.
• Organizational Skills: Juggling multiple tasks and keeping things running smoothly is your forte!
• Sales Experience (Preferred): Experience in telesales or sales roles is a plus, but if you’re passionate about sales and ready to learn, we’re happy to train the right candidate!
• Tech-Savvy: You’re comfortable with Microsoft Office (Word, Excel, PowerPoint, Outlook), and familiarity with CRM systems is a bonus!

Why You’ll Love Working Here:

• Competitive Pay!
• Supportive Team Environment: We believe in working together to achieve success, and you’ll be part of a friendly, upbeat, and collaborative sales team.
• Growth Opportunities: We’re all about helping our team members grow! Show us what you’ve got, and we’ll help you reach new heights in your career.

Ready to Make an Impact?
If you’re eager to jump into a dynamic sales role and help shape the future of Northpoint, apply today! We’re excited to meet passionate candidates who are ready to contribute and grow with us.

This job description is a general overview of the responsibilities and expectations for the role. Additional duties may be assigned as needed to meet the company's needs.