ServiceDesk Technical Support

Posted about 1 hour ago

• Expiry Date: 31 December 2025
• Referral: [email protected]

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

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Responsibilities include:

• Responsible for high quality end-user technical support, related to enterprise software and hardware

• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.

• Under general oversight, provides after hours and weekend support as needed.

• The position requires attention to detail, follow through, teamwork focus and positive attitude.

• An understanding of technology and the ability to apply that knowledge to support all existing systems

• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person

• Provides investigation, diagnosis, resolution and recovery for hardware/software problems

• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software

Qualifications:

• Excellent customer service skills required

• Excellent communication skills required

• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment

• Preferred work experience in technical support role but not required

• Required Education: High school diploma or GED with relevant work experience

• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly

• Self motivated and ability to work on own initiative in a high pressure environment

• Willing to work variable shifts including evenings, weekends and public holidays.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.