Repair Sales Representative

Job Description

Job Description

At Martin Docks, we believe that a dock is more than just a structure – it’s a lifestyle. Established in 1956, we have been dedicated to building docks that stand the test of time, providing a platform for a unique lakefront lifestyle. Our commitment to quality craftsmanship and premium materials ensures that every Martin Dock is a testament to durability and longevity.

Why Work at Martin Docks?

From our humble beginnings, Martin Docks continuously strives to raise the bar on our product offerings and service delivery excellence. Today, we’re proud to be the leading full-service lakefront provider in North Georgia and surrounding areas, offering a comprehensive list of solutions to enhance our customers’ lakefront experience. If this sounds like a place you’d like to work, continue to read, as our team is growing.

Job Title: Repair Sales Representative (base salary + commission/performance incentives)
Location: Gainesville, GA
Reports To: General Manager
Employment Type: Full-Time | Exempt

Position Summary:

The Repair Sales Representative (RSR) is a member of the Martin Dock Sales Team specializing in Dock Repair sales, Shoreline/Erosion Control and Dock Accessory sales. The RSR will contribute to the overall success of sales, sales process, after-sales service process, and customer satisfaction. The RSR will have an in-depth knowledge of company products, competition, industry, services provided, redo and warranties. The primary focus of the RSR is to personally connect with customers, assess their needs and budget, provide a timely, accurate quote, and close the sale. The secondary focus of the RSR is to manage an assigned service team consisting of a Service Project Coordinator (SPC), a boat captain and one or two technicians.

Key Responsibilities

• Contact customers to arrange appointments and conduct site visits.
• Create and/or update customer files, workorders, quotes and list of materials needed.
• Review quotes with customer, close the sale.
• Send contract/quote through Eversign for approval signature, collect deposit if necessary.
• Follow up with customers on scheduled project start date.
• Handle incoming customer calls, emails, and messages and respond timely.
• Answering inquiries from customers, informing them of changes, delays, etc.
• Document all customer communications, calls, emails, texts, etc. in the proper software.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Modify sales quotes and communicate with all parties involved and obtain new signatures.
• Photograph project you are quoting and upload images to customer file.
• Communicate every morning, midday and at end of shift with assigned service team(s) about the schedule, work orders, and ensure the team is staying on schedule.
• Be ultimately responsible for the success of the SPC and their team, and the successful completion of each job.
• Enter time worked and reconcile time between our timeclock and the payroll processing system.
• Work with Human Resources on employee issues, injuries, employee reviews, uniforms needed, key fobs, or any other issues involving payroll, time entries, safety, writeups, etc.
• Learn and keep yourself informed on laws, regulations, and policies with U.S. Army Corps of Engineers, Lake Lanier Project Management Dept., or ATV.
• Participate and contribute to monthly meetings. Take notes and follow up on directions or tasks given to you as appropriate.
• Always keep a healthy amount of business cards and marketing materials on hand.

• Resolve basic customer complaints or requests and know when and how to work through them.
• Refer escalated customer complaints or requests to the suitable department and follow up to ensure resolution.
• Never use impolite or offensive language and use calm and sound judgement during stressful situations.
• Must be able to respond to customer needs or changes quickly and successfully.

Qualifications

• High School Diploma or equivalent.
• Three years of estimating, quoting, or selling real estate, construction, or high-end items.
• Three years in a project management professional role or a four-year degree in construction management.
• Two years education or experience using modern computer/software to support the activities and tasks.
• Type at a minimum 35 words per minute and completely computer literate.
• Prefer experience in Microsoft Office, CRM, or any sales software programs.
• Must speak, write, read, understand, and communicate clearly in English.
• Must work at least 40 hours a week. Must be flexible to start early or stay late when needed.
• Must be available to attend required boat shows for 2-3 days at a time.

Martin Docks is an Equal Opportunity and E-Verify Employer. We are committed to providing a diverse and inclusive work environment where all employees and applicants are treated fairly and with respect. Our hiring practices are based on qualifications, skills, and experience, and we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic.