Email & SMS Account Manager- eCommerce
- Lead client communication with clarity, confidence, and strategic insight — you are the face of our retention strategy for each account.
- Develop creative, non-basic campaign concepts that align with each brand's voice, goals, and customer journey — ideation is as critical as execution.
- Guide your team of designers and collaborate with copywriters to produce error-free, on-brand, conversion-driven content.
- Own retention performance — build and manage advanced email and SMS flows, campaign calendars, and data-backed optimizations.
- Conduct ongoing account audits to identify segmentation, automation, and A/B testing opportunities.
- Translate metrics (CTR, CVR, RPR, LTV) into actionable, digestible client insights that drive decision-making.
- Proactively manage timelines, resources, and internal collaboration — you never drop a deadline.
- Ensure consistent QA and brand alignment across all creative assets — from email layout to SMS tone.
- Stay ahead of industry trends and continually bring fresh, innovative campaign ideas to your team and clients.
- Experienced email & SMS marketers who want to own retention strategy without being buried in busywork
- Strategic doers who can manage multiple eCommerce accounts with confidence and clarity
- Creatives who love building customer journeys that drive revenue and deepen brand loyalty
- Communicators who thrive in client-facing roles and know how to translate data into insight
- 1+ years of comprehensive eCommerce retention marketing experience (not limited to freelance or assistant roles).
- Proven ability to manage 8–10 client accounts simultaneously and guide a small creative team with minimal oversight, while maintaining high-quality output.
- Prior experience with Klaviyo or similar ESPs at an advanced level.
- Strong portfolio of full-funnel email and SMS campaigns — from ideation to performance analysis.
- Strategic thinker with a bias for creativity and performance — you're not here to do the obvious.
- Confident, proactive communicator who can simplify complex data and strategies into clear client communication.
- Obsessive attention to detail — no typos, broken links, or off-brand creative on your watch.
- Able to prioritize and pivot in a fast-paced agency environment with zero micromanagement.
- Strong understanding of eCommerce metrics: CAC, LTV, CVR, RPR, and how they influence retention decisions.
- U.S. or Colombia-based and located within ±3 hours of EST. Must be available Monday–Friday, 9AM–6PM EST.
- Experience with Postscript, Attentive, or other SMS platforms
- Familiarity with Notion, Slack, and project management platforms
- Competitive compensation
- Health, dental, and vision insurance (U.S. residents only)
- PTO + Paid U.S. holidays
- Fully remote
- Career growth pathways in a high-performance culture
- Work with a creative, high-accountability team that takes pride in their craft
- BE BAD
- PLAY TO WIN
- EXTREME OWNERSHIP
- SOLUTIONS, NOT PROBLEMS
- BEST IDEA WINS
- ALWAYS BE GROWING
- NOBODY IS BIGGER THAN THE TEAM
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