HVAC Dispatcher

Job Description

Job Description

Tired of feeling undervalued in your job?

Ready to join a team where your skills can really shine?

Looking for a role that rewards your hard work?

Excited about providing unmatched customer experiences?

Who we Are?
At Georgia Air, we believe great work starts with great people. We’re building more than comfortable homes , we’re building a place where driven individuals can grow, be supported, and take pride in what they accomplish together.

Our team operates with trust, accountability, and a shared commitment to doing things the right way. We celebrate wins, learn from challenges, and push each other to improve , personally and professionally every single day.

When you’re part of Georgia Air, you’re not just filling a role. You’re stepping into an environment where expectations are high, support is real, and opportunity is earned. We invest in training, leadership development, and clear pathways for advancement because we believe growth isn’t accidental , it’s intentional.

For our customers, that means world class service from a team that truly cares. For our people, it means being surrounded by others who show up, step up, and raise the standard together.

Why Join Our Team?

• Competitive Weekly Performance Pay : We recognize and reward hard work with competitive pay that reflects your skills and dedication. Hourly + bonuses.
• Work-Life Balance : A healthy work-life balance is crucial, and we prioritize your well-being by offering flexible schedules and a supportive work environment.
• Paid Vacation and Holidays : Enjoy your time off with paid vacation days and holidays. When you're off, you are actually off. We don't bother you!
• Comprehensive Health Care Plans : Including health, dental, and vision insurance to keep you and your family healthy.
• Career Progression Paths: Know where you are going with designed roadmaps and ongoing support
• Ongoing Weekly Training : We pay you to train in our facility, and for certifications.
• Life Insurance and Disability Coverage : We offer comprehensive life insurance and short- and long-term disability coverage
• Community Focused : We are dedicated to serving our customers as well as the greater good by contributing locally.
• Cutting Edge Technology : Ipads, iphone, Surface Pro's, advanced CRM's, and AI support to make your life easier so you can focus on the things you need to.

What You’ll Be Doing:

• Dispatch & Scheduling: Monitor live jobs, assign/adjust calls as work completes, and keep ETAs accurate.
• Return Trips: Coordinate follow-ups the moment parts are available and lock in the customer’s preferred time.
• On-Call Calendar: Maintain and communicate the technician on-call schedule.
• Customer Database: Keep ServiceTitan/CRM records clean and current (notes, outcomes, parts, warranties).
• Communication Hub: Provide clear, concise updates to customers, managers, and field teams - no surprises.
• Route Efficiency: Optimize daily routes so the right pro shows up at the right time using the Nexstar process.

What We Are Looking For:

• HS diploma, GED, or equivalent.
• Minimum 2 year dispatching experience in the service industry; 5+ years combined customer service/dispatching preferred.
• Advanced customer service, with clear, professional communication (phone, text, email).
• Strong attention to detail , ability to prioritize , and stay calm under pressure.
• Multitasking + problem-solving chops in a fast, dynamic day.
• Geographic knowledge of our service area and/or strong map-reading skills.
• HVAC knowledge is recommended but not required.
• Intermediate computer skills (MS Word, Excel, Outlook ).
• ServiceTitan experience is a plus.