Technology Services Director

Do you have extensive experience in technology or professional services and are passionate about driving operational excellence and profitable growth? ReSource Pro is looking for a Director, Technology Services to drive the design, development, and delivery of cutting-edge technology solutions that transform the insurance industry.

Your role...
The Director, Technology Services will oversee the day-to-day delivery, performance, and scalability of our technology operations. This role is a strategic thinker with a hands-on approach to implementation, who drives process optimization, manages cross-functional teams, aligns operational practices with business goals, and supports profitable growth. If you have extensive experience in technology or professional services and are passionate about driving operational excellence and profitable growth, we want to hear from you.

All remote positions are based in the United States,
and candidates must reside within the U.S. to be eligible for consideration.

In this role you will...

• Lead the implementation of delivery frameworks, project governance, and continuous improvement initiatives.
• Design and execute the deal review process for both projects and services, ensuring that we are selling what we can deliver.
• Review all MSAs and SOWs with delivery teams and Legal to identify potential commercial or financial risks.
• Design time tracking process and monitor metrics to ensure consistency and accuracy.
• Manage client relationships, ensure high-quality deliverables, and optimize margins and cost control.
• Build and manage a people supply chain with clear visibility into skills and availability.
• Align resource planning with sales forecasts and strategic priorities to ensure efficient utilization.
• Drive financial consistency through monthly reviews of direct and indirect costs and forecasting accuracy.
• Work with Finance to identify and explain all variances for both actuals and forecasts. Identify items required for financial improvements and drive those changes across Tech Services.
• Support the integration of acquisitions by harmonizing delivery models and aligning systems.
• Foster a positive and collaborative environment by upholding professionalism and promoting open, solution-oriented communication

To be successful, you will need...

• A bachelor's degree in Business Management, Operations, Technology, or a related field.
• 10-15 years of leadership experience in operations and delivery within technology or professional services.
• Proven track record in delivery management, workforce planning, and financial operations, including P&L management of over $100M.
• Extensive experience with post-acquisition integration and change management.
• Strong understanding of the deal process, from solution development to contract negotiation.
• Exceptional analytical, data-driven, and communication skills.
• Ability to travel up to 40% domestically.

Your Compensation…

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $116,520-197,520annually. The salary range may vary based on the specific geographic location in which the candidate resides.

Your Benefits & Perks...

• 100% paid employee health insurance on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote & Hybrid work available.
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health
• Fun and teamwork-oriented work environment

Your Interview Process…
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview
4. Stakeholder interview

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.