Office Assistant (Cross- Departmental Collaboration )

SIKLA USA INC.

Sikla USA Inc. is a subsidiary of the German- Austrian Sikla Group, a manufacturer of modular steelwork and pipe support systems for industrial steelwork solutions. From our Duluth (GA) office our team services the North American markets (USA and Canada), what includes engineering/ technical and logistical service to our partners, distributors and MEP customers, all associated with the Sikla range of products.

JOB DESCRIPTION

This role is open to US based candidates with background in Office Management (preferred). The OA supports our sales, purchasing, management, and engineering teams and is assisting in daily office needs and managing our company’s general administrative activities. Responsibilities include answering phone calls, supporting customer service, and helping with data entries.

KEY RESPONSIBILITIES

Handling Incoming Communications:Managing incoming phone calls and acting as a gatekeeper for the office.

General Office Duties:Engaging in general office tasks such as data entry, filing, and copying documents.

Manage, distribute, and independently reorder office supplies to ensure availability at all times.

Monitor and restock consumables such as beverages, cleaning products, and hygiene items as needed.

Act as the primary contact for facility service providers, including cleaning services, HVAC maintenance, and pest control.

Oversee the maintenance and cleanliness of the break room, including the creation and management of a kitchen duty schedule.

Assist the Customer Service team with order entry & processing, documentation, and client communication.

Assist the Replenishment Manager with reporting, data collection, data entry etc.

Assist Management with reporting, data entry etc.

Provide flexible support to other departments during peak periods or special projects.

Run occasional errands, such as trips to the post office or small local purchases.

Take responsibility for daily mailbox checks and ensure outgoing mail is prepared and sent as needed.

Visitor Support:Providing general support and assistance to visitors and guests.

REQUIREMENTS, QUALIFICATIONS, AND SKILLS

Proven experience in general office administration or administrative support.

Strong organizational and multitasking abilities.

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).

Comfortable with data entry and handling documentation accurately.

Basic understanding of office supply and facility management processes.

Ability to manage vendor relationships and coordinate service providers.

Familiarity with customer service processes and communication.

Experience supporting multiple departments or working in a cross-functional role.

Communication & Interpersonal Skills.

Excellent verbal and written communication skills in English.

Demonstrates a courteous and professional attitude in all interactions with guests, vendors, and team members.

Ability to act as a gatekeeper and manage incoming communications effectively.

Strong interpersonal skills and a collaborative mindset.

Work Ethic & Personal Attributes.

High level of reliability, discretion, and attention to detail.

Proactive and solution-oriented approach to daily tasks.

Willingness to take on a variety of tasks, including occasional errands.

Experience with ERP or CRM systems.

JOB TYPE/ BENEFITS

Full-Time Employment: Working 40 hours per week, non-exempt, Monday to Friday, from 8:00 am to 5:00 pm (including a 1-hour lunch break).

Location: Suwanee 30024, Georgia.

Work Authorization: Candidates must have authorization to work in the United States.

Competitive Salary: Salary will be competitive and dependent on qualifications and experience.

Performance-Based Bonus: Optional performance-based team bonus.

Retirement Plan: 401(k) retirement plan with a partial company match payment.

Health Insurance: Health insurance plans (H/D/V).

Paid Time Off: PTO.

YOUR CONTACT

Steffen Leskien