Field Services

Object Technology Solutions, Inc (OTSI) has an immediate opening for Field Services

Field Services ( onsite)

Major Responsibilities:

· Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.

· Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.

· Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.

· Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switch board, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.

· Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests.

· Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools.

· Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols.

· Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.

· Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.

· Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.

· AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.

· Minimum of 5 years of experience working as a technician in data center operations or a similar environment.

· Minimum of 5 years of experience in customer service, interacting directly with customers.

· Minimum of 5 years of experience working with data center equipment, including safe handling of live hardware and rack building/installation.

· Minimum of 5 years of experience reading cut-sheets for physical network installation: identifying port connection locations, positions and overhead trays for running cables, and relevant patch panels to connect to.

· Minimum of 5 years of experience working with power feeds: including redundancy, ATS, hot/cold aisles, rack builds/installations, networking hardware (including cabling, switches, servers), and associated troubleshooting.

· Prior experience working as a field technician or Field Optical Engineer in the Telecommunications Industry is highly desired.

· Must be a self-starter with the ability to work independently without continuous supervision.

· Must be a team player and have excellent interpersonal communication skills.

· Excellent organizational and administrative skills.

· Effective written and oral communication skills in English language.

· Ability to multi-task and maintain composure in stressful and demanding work environments.

· Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.

· Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.

· Use Hyperscale systems and applications to communicate with the customer as needed.

· Adhere to Hyperscale standards to ensure work meets customer quality requirements.

· Ability to lift and move heavy equipment (up to 50 lbs).

· Comfortable working in confined spaces and at heights.

· Ability to work in varying environmental conditions

About us:

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore, near shore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defence & PSUs.

Our Centre of Excellence:

· Data & Analytics

· Digital Transformation

· QA & Automation

· Enterprise Applications

· Disruptive Technologies