Solutions Architect

Job Description

Job Description

Salary: 120,000 - 150,000

Join LeapXpert: Innovating the Future of Business Communication

At LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance.

As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security.

Our mission is to transform workplace communication globally.

We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding roundbringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications.

This is just the beginningwe're growing rapidly and we're seeking passionate, talented individuals to join our team.

This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world.

Apply now to be part of something revolutionary!

Why join us

• Innovative Culture: Work at the cutting edge of business communication technology, with a product thats changing the way Fortune 500 companies communicate.
• Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide.
• Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.
• Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development.
• Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named aGartner Cool Vendor.

About the role

• Title: Solutions Architect
• Function: Customer Success
• Reporting: Head of Delivery
• Location: Atlanta, GA (remote)

What youll do

• Serve as a trusted advisor to global enterprise customers on solution design, architecture planning, and technical implementation.
• Lead end-to-end deployment and integration projects across customer environments.
• Translate complex business requirements into scalable, secure, and high-performance solutions.
• Provide hands-on guidance on technical integrations (e.g., Microsoft Teams, CRMs, archiving systems) and compliance configurations.
• Deliver ongoing Level 2 support for assigned strategic clients, managing escalations and ensuring operational continuity.
• Coordinate with Level 3 and Development teams to resolve complex technical issues.
• Perform hands-on testing, simulations, and validation to ensure solution integrity and readiness.
• Act as a liaison between Customer Success, Product, and Engineering teams to relay feedback and influence roadmap decisions.
• Contribute to internal solution libraries, enablement materials, and documentation.
• Collaborate with global teams to support multi-region deployments and enterprise accounts.

Required Skills and Qualifications

• 10+ years of experience as a Solution Architect or in a similar customer-facing technical role (e.g., DevOps, Pre-Sales Engineering).
• Strong background in system design, distributed architecture, and cloud-native applications.
• Proficient in at least one object-oriented programming language (e.g., Java, Python, Go); knowledge of JavaScript is a plus.
• Deep understanding of relational and NoSQL databases (e.g., PostgreSQL, MongoDB).
• Hands-on experience with Kubernetes in production environments; knowledge of Service Mesh (Istio) is an advantage.
• Solid command-line skills in Linux and scripting (bash or equivalent).
• Familiarity with DevOps practices, Infrastructure as Code (Terraform/CloudFormation), and CI/CD pipelines.
• Proven expertise in cloud environments: Azure (preferred), AWS, or GCP.
• Excellent communication and presentation skills with the ability to simplify complex concepts for non-technical audiences.
• Highly self-motivated, curious, and solutions-oriented with a strong focus on execution and customer success.
• Comfortable operating in fast-paced, startup-like environments with global, cross-functional teams.

Our Values

• Curiosity: Were curious and future-focused.
  
• One Team: Were one team, in many colors.
  
• CustomerDriven: Were obsessed with the customer.
  
• Integrity: We dont compromise on the integrity.
  
• Excellence: We exemplify excellence
  

What youll get

• Great flexible healthcare plans from day one in all US regions
  
• Access to voluntary benefits including FSA/ HSA(Employer-provided lump sum)
• Supplemental Insurancewith MetLife and Aflac
• 401k Employer Match
  
• Unlimited PTO in a company that respects your time.
  
• Collaboration with driven, creative people from around the world
  
• Opportunity to be at the forefront of tech innovation.
  
• A fiercely inclusive, unapologetically diverse environment
  

LeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply. Please submit your resume for consideration.