Service Technician I
- Respond to trouble tickets to ensure application uptime and system performance.
- Work individually and as a team to diagnose and resolve application issues.
- Execute preventative maintenance tasks to maximize application availability and identify system faults.
- Perform routine configuration changes (user permissions, application configuration, etc.)
- Document all system modifications through a digital change control tracking system.
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
- Perform pre-deployment end to end testing of all upgrades and major modifications.
- Perform on site installations of software upgrades and major modifications.
- High School diploma required or equivalent.
- Familiarity installing and troubleshooting low voltage equipment.
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- Strong working knowledge of Microsoft Office
- Strong written and verbal communications skills
- Working knowledge IP addressing equipment
- Excellent problem solving and analytical skills.
- Excellent time management skills
- Positive attitude and strong work ethic
- Certifications in enterprise grade CCTV and Access Control systems a plus
- Highly competitive salary
- Company training and industry leading certification program
- Company Vehicle
- Company Cell Phone
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
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