Fraud Manager

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Fraud Manager is responsible for all fraud case intake for the Company and daily fraud risk review activities, including check, ACH, Zelle and wire fraud. In addition, this position manages the Ameris loss recovery process and fraud case management workflow process. The Fraud Manager will also be responsible for any compliance and audit related tasks in the organization, as well as staff training, performance monitoring, and development. The Fraud Manager will also be responsible for identifying gaps in our current processes and procedures and helping implement new technology, processes and controls within the organization to prevent and detect Fraud. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Serves as a subject matter expert of the fraud risk review process, returns and hold harmless process, and wire processes and regulations.

• Maintains knowledge of current fraud industry tools and Reg CC, Reg E and ACH/NACHA regulations.

• Develops and implements strategies and procedures for reviewing internal or external inquiries and identifying fraudulent transactions.

• Business owner of check fraud detection technology for implementation and ongoing review.

• Analyzes trends with the goal of identifying emerging fraudulent schemes or risks; recommends proactive, preventative measures that are meant to reduce exposure and limit the bank's liability.

• Approves the resolution of issues by returning funds or directs employees to escalate more complex investigations.

• Implement fraud detection strategies to eliminate fraudulent behavior and ensure fraud alert procedures are functioning.

• Prepare investigative reports and work with internal and external individuals and agencies to coordinate corrective actions.

• Advise management in developing fraud prevention processes, policies, and procedures.

• Maintain and update departmental procedures to meet the compliance standards.

• Maintain an effective fraud prevention system and ensure the efficiency of our safety process.

• Notify internal teams of fraud investigation results and make any necessary updates to fraud-prevention procedures.

• Monitor and evaluate the systems to ensure intended functionality.

Required Knowledge, Skills and Competencies:

• Demonstrated leader with the ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.

• Able to research, analyze, identify viable options, draw sound conclusions, and present findings.

• Able to work independently with limited direction. Must be able to think independently and make decisions within the guidelines of Ameris Bank policy and procedures as well as assigned authority.

• Highly developed communication skills including the ability to write clear and concise correspondence.

• Ability to learn and multitask efficiently.

• Strong proficiency in financial computer applications, database management tools, Microsoft Office software applications, and fraud systems.

Industry and Work Experience:

• Minimum of 5 years of fraud management/leadership experience.

• Minimum of 5 financial institution/bank experience.

Academic:

• Bachelor's degree in a related field required.

• CFE or CAMS certification preferred.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)