Assistant General Manager

Job Description

Job Description

About gusto!
Founded by innovative leader Nate Hybl and inspired by Dale Carnegie’s call to “live today with gusto,” our mission is to disrupt the standard in the quick-casual restaurant industry. We offer a unique combination of healthier bowls and wraps with bold flavors and high-quality ingredients. Recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, gusto! aims to be the most empowering employer in the industry. Join us to help awaken potential through food, kindness, and gratitude.

Why Work With Us?
Values-Driven Culture: At gusto!, we champion awakenings with food, kindness, and gratitude to empower people to pursue their dreams. Our culture is built on giving good energy, serving each other, professionalism, leadership with grace, and striving to do less, better.

Role Summary:
As an Assistant General Manager, you will partner closely with the Managing Partner to lead your shop, ensuring exceptional guest experiences and a motivated, high-performing team. You will oversee daily operations, team development, and shop performance metrics while maintaining gusto!’s brand standards and culture.

Essential Duties and Responsibilities:
Operational Leadership:

• Assist the MP in managing daily shop operations, ensuring smooth workflows and high-quality service.
• Oversee inventory management, including truck ordering, storage, weekly counts, and waste tracking to achieve target COGS.
• Ensure compliance with all food safety and quality standards, collaborating with the kitchen manager and MP.

Team Management:

• Assist in recruiting, onboarding, and continuously developing team members.
• Train and coach Certified Trainers (CTs) to deliver consistent, effective new hire training.
• Manage labor budgets, schedules, and team productivity to meet shop goals.
• Provide coaching and feedback to team members, fostering a culture of accountability and excellence.

Guest Experience:

• Monitor Tattle scores and guest feedback, creating action plans to maintain high customer satisfaction.
• Ensure the shop’s cleanliness, organization, and overall guest readiness.

Culture and Development:

• Partner with the MP to cultivate a healthy and high-performing team culture.
• Address team member concerns and escalate issues to TMX when necessary.
• Actively contribute to the professional growth of your team, celebrating successes and addressing challenges constructively.

Performance Metrics:

• Assist the MP in driving shop performance based on metrics like Customer Experience Ratings (CER), Steritech scores, and profitability.
• Support initiatives to grow sales across all avenues, including catering and dine-in experiences.

Catering Operations:

• Support catering order fulfillment and assist in developing catering sales growth strategies.

Requirements:

• Minimum two years of supervisory experience in the food service industry or related field.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in PC and point-of-sale systems.
• Commitment to gusto!’s brand standards and culture.
• Flexibility to work 45+ hours per week, including weekends, evenings, and holidays.
• Physical ability to lift up to 50 pounds and stand for extended periods.

Benefits:

• Monthly Bonus after Training
• 401(k)
• Health Insurance with Company Contribution
• Paid Time Off (PTO)
• Flexible Scheduling
• Professional Development Opportunities
• Immediate Pay (Access to Earned Wages Before Payday)
• Team Member Food Perks (Up to $2,600 Annually)
• Employee Referral Bonuses