BDC SERVICE
Job Description
Job Description
Automotive Service Business Development Representative Kennesaw, GA
At Carl Black Chevrolet Buick GMC , we service 125+ vehicles per day thru our service department. Our Service Business Development Representative requires a keen sense of urgency to customer requests for scheduling service appointments to our dealership. Candidates must be able to multi-task several requests with immediate response. This is a Full-Time position that provides our benefits package with flexible schedule of 40 hours per week.
The Service BDC Representative position has a base hourly pay + commission pay scale.
Job Duties:
- Handling service inquiries via phone/internet, making approx. 100-120 calls/day, setting appointments for the service advisors.
- Make outbound calls to remind customers of scheduled maintenance or recalls needed on their vehicles.
- Work closely with service department following through on all internet leads, and phone calls on a daily basis.
- Team Environment - we all work together to provide the best customer experience.
- Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.
Minimum Qualifications:
- Excellent PC skills with Microsoft office products.
- Must be able to effectively complete tasks in a deadline-driven environment.
- Strong verbal and written communication skills.
- Strong organization with great attention to detail.
- Self Motivated.
- Pleasant phone voice with great people skills.
- Must be able to perform in a fast paced environment.
- Must have an energetic phone personality and able to handle concerned customers.
- Must be able to work full-time hours, some nights, Saturdays, and/or Sundays.
Benefits:
- Hourly pay PLUS monthly commission based on performance.
- Flexible Schedule
- Paid vacation
- Medical and Dental insurance available
- Life insurance
- 401k
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