Customer Service & Technical Support Specialist (Sandy Springs)

Job Title: Customer Support Specialist

Location: Atlanta, GA

Pay: $20/hour

Shift: Must be flexible to work Monday–Friday or Wednesday–Sunday between 8:00 a.m. and 10:00 p.m. EST.

Essential Job Duties & Responsibilities:

• Troubleshoot and resolve product issues, providing guidance and education to patients and customers.
• Ensure compliance with regulatory guidelines and maintain accurate records of interactions and product concerns.
• Support urgent situations to protect patient safety and satisfaction.
• Collaborate with internal teams and field personnel to address issues and suggest improvements.
• Stay updated on product features, technical specs, and troubleshooting procedures.
• Work independently in a fast-paced environment, including occasional after-hours support.

Qualifications & Requirements:

• 2+ years of experience handling troubleshooting calls, including mobile phone support and remote equipment troubleshooting, is required.
• Associate or Bachelor’s degree preferred, or equivalent experience.
• Experience in product support, technical troubleshooting, or customer service; medical/clinical experience required.
• Strong communication, problem-solving, and customer service skills.
• Technical aptitude; proficiency with Microsoft Office and CRM systems preferred.
• Ability to adapt quickly and manage multiple priorities effectively.
• Bilingual Skills: fluency in Spanish/English is a plus.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.