Racquet Shop Attendant

Racquet Shop Attendant
Reports To: Racquets Merchandise & Operations Manager

About Capital City Club Brookhaven
Capital City Club Brookhaven is a premier private club located in the historic Brookhaven neighborhood of Atlanta. Our Club features an award-winning 18-hole golf course, exceptional dining venues, a large aquatic complex, and state-of-the-art racquet sports and fitness facilities. We are committed to delivering exceptional service and creating memorable experiences for our members and guests.

We are currently seeking enthusiastic, professional, and service-oriented individuals to join our Racquets team. This position plays a key role in creating a welcoming, organized, and best-in-class experience for all members and guests utilizing our racquet facilities.

Benefits Include:
• Competitive hourly wage
• Complimentary employee meals
• Career development opportunities
• Supportive and team-oriented work environment

Position Summary
The Racquet Shop Attendant is responsible for delivering outstanding customer service while maintaining a clean, organized, and welcoming Racquet Shop environment. This position serves as a primary point of contact for members and guests, assisting with court reservations, merchandise sales, program inquiries, and daily facility operations. The ideal candidate is personable, detail-oriented, and committed to providing a best-in-class member and guest experience.

This position may be part-time or full-time and requires availability during evenings, weekends, and holidays.

Essential Duties & Responsibilities
• Provide exceptional customer service and create a welcoming, professional atmosphere for all members and guests.
• Deliver a best-in-class member and guest experience through positive interactions, responsiveness, and attention to detail.
• Greet and acknowledge members and guests promptly upon arrival and departure.
• Assist members and guests with booking court reservations, program registrations, and racquet-related inquiries.
• Answer incoming phone calls and respond to questions regarding court availability, lessons, programs, events, and facility operations.
• Process sales transactions for merchandise, apparel, and racquet shop products.
• Maintain accurate records and assist with inventory, merchandising, and retail displays as needed.
• Maintain a clean, organized, and safe work environment throughout the Racquet Shop and surrounding areas.
• Complete daily opening, closing, and cleaning responsibilities.
• Communicate effectively with members, guests, tennis professionals, and fellow team members.
• Support special events, tournaments, and club activities as assigned.
• Perform other duties as assigned.

Qualifications
• Must be at least 18 years of age.
• Outstanding customer service and hospitality skills.
• Strong interpersonal, communication, and organizational abilities.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook.
• Ability to work evenings, weekends, and holidays.
• CPR/AED certification (or willingness to obtain).
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to cleanliness and organization.
• Interest in racquet sports, fitness, hospitality, or recreation is preferred.
• Ability to maintain a professional appearance and positive attitude at all times.

All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.