**Operations Associate**
**Job Description**
**Primary Responsibilities:**
+ Perform tasks in accordance with standard procedural guidelines.
+ Responsible for completing check logging, check processing, document processing, managing CLEAR queues, and placing/receiving calls to/from insurance carriers.
+ Provide assistance and backup support to meet client requirements and service level agreements (SLAs).
+ Undertake additional duties or special projects as assigned, according to business needs.
**Location:** Onsite - Monday to Friday, 8:00 AM to 4:30 PM EST
**Pay Rate:** $16.00 per hour
**Requirements**
+ Ability to work onsite during designated shift hours (Monday to Friday, 8:00 AM - 4:30 PM EST).
+ Follow standard procedural guidelines and client policies.
+ Perform check logging, check processing, document processing, manage CLEAR queues, and make/receive calls to insurance carriers.
+ Efficient use of client and company proprietary applications.
+ Provide assistance and backup support to meet requirements and service levels.
+ Handle tasks received via faxes, reports, correspondence, and refund/return checks.
+ Demonstrate strong attention to detail and technical knowledge.
**Qualifications**
+ Minimum required education met.
+ Ability to work under immediate supervision and adapt to changes in assignments.
+ Strong organizational skills and capacity for teamwork.
+ Excellent communication skills, including professional telephone etiquette.
+ Reliable attendance and punctuality.
**Nice to Have**
+ Experience working in a multi-client or multi-functional environment.
+ Prior experience in insurance processing or similar industries.
+ Ability to efficiently manage multiple tasks and prioritize in a fast-paced environment.
+ Familiarity with proprietary business and client systems.
+ Experience handling inbound and outbound calls professionally.
**If you are detail-oriented, reliable, and eager to contribute in an operations-focused role, we encourage you to apply!**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.