Payment Specialist (PLADS Leave & STD)
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- Knowledge of principles, concepts, practices, and procedures of IRS codes, regulations, and procedures.
- Excellent verbal and written communications skills to effectively interact with internal and external customers.
- Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of billing procedures, plan codes, and premiums.
- Knowledge of administrative and clerical procedures an systems such as word processing, managing files and records, and other office procedures and terminology
- Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate
- Skill in understanding the implications of new information for both current and future problem solving and decision-making
- Skill in using mathematics to solve problems
- High School Diploma or Equivalent
- 2 or more years of work-related experience
- STD/LOA product knowledge and/or finance experience
- Adheres to standardized procedures to address questions and resolve problems, serving as a resource to others in troubleshooting and issue resolution.
- Reconciles disability and statutory payments; reviews disability and absence claim files for variances, and matches relevant details to benefit payment calculations.
- Coordinates with disability case managers and applicable statutory states for select groups, ensuring compliance and facilitating the resolution of related questions and issues.
- Researches pending payments and takes necessary actions to resolve issues by contacting the appropriate stakeholders, and making adjustments based on collected information.
- Analyzes and handles service requirements from various sources associated with complex accounts.
- Initiates calls or sends communications to request information or confirm actions; researches customer correspondence, account invoices, and payment history.
- Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data into tracking system; records disposition of outstanding customer requests on weekly tracking reports.
- Communicates internally and externally with policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes.
- Performs other duties as required.
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